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Operations Team Coordinator
3 months ago
**Operations Team Coordinator**
The Operations Team Coordinator will predominantly support the Sales Operations Manager (SOM) and Customer Relations Manager(CRM) with the Internal and Field Operations team. They will act as a lynchpin across the operations team, working closely with the CRM to support the account management of our clients, administrating the upward and downward flow of information to meet deadlines.
Through successful stakeholder management and a broad understanding of the Operations Team the
Operations Team Coordinator will deliver tailored support to ensure the day-to-day activities are fulfilled.
They will make improvements to business processes making them more effective and efficient and work to bring a consistency of approach across the Operations Team. The role will help the Field
Service team make the best use of their time.
The ideal person will:
1. be experienced in a similar high calibre role supporting managers, is collaborative and proactive.
2. have produced reports, powerpoint presentations and other documents and have strong written and verbal communications skills at all levels.
3. be a good problem solver, influencer and team player.
4. be energetic and resourceful, proactive in initiating change to improve performance of self and team processes.
5. be a self-starter who is driven to deliver on agreed objectives. Methodical with excellent organisational and time management skills. Able to work independently on self-directed projects, often under pressure to meet deadlines.
6. Highly discrete, maintaining confidentiality at all times. Tactful, resilient, and diplomatic.
7. Able to work independently
Main duties:
- Providing support to the SOM ensuring proactive and efficient day to day operational activities are supported.
- Assist the Office Manager in effective and timely management of product demonstration and service loan equipment providing support to our Internal and external stakeholders. Ensure that demonstration and Service loan equipment administration data is accurate and maintained ensuring
equipment availability when requested by our internal/external stakeholders and the team are kept up to date with changes, developments and tasks which lead to excellent customer support.
- Proactively manage external stakeholders and consult with the wider team to ensure a professional and customer focused approach is delivered. Investigate and resolve general enquires to ensure that matters are resolved efficiently.
- Assist in converting customer feedback into actionable data, ensuring the company allocates required resources that appropriate actions are developed and deployed and that all stages are effectively communicated to improve the overall customer experience and levels of customer loyalty.
- Ensure awareness, compliance and consistency across the team with corporate policies and procedures, e.g. ISO Standards.
**Salary**: £25,000.00-£30,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Slough: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: OTC1
