Operations Coordinator

3 months ago

Slough, United Kingdom TRCGroup Full time

**Operations Coordinator - SL3**

Up to £27,000 per annum (dependent on experience)

**28 days annual leave + Bank Holidays + Free onsite parking + Workplace Pension + EAP for employees at work + more.**

Our client is one of the leading Road Transport Companies. They operate to the highest accredited professional standards and are anything but the stereotypical transport company.

**Key responsibilities**:

- Manage the day-to-day operations
- Coordinate and schedule all transport activities
- Liaise with drivers and other staff to ensure smooth transport operations
- Prepare and maintain accurate transport records and reports
- Build relationships with Clients through constant contact and advocacy by offering advice, solutions, and proactive issue management
- Conduct necessary investigation(s) to determine the cause of problems like accidents (if any arise) and to set up safety measures to avoid the recurrence of such issues
- Maintain an open dialogue with other units’ managers so as to organize activities that will enhance the company’s general performance
- Oversee the order process to maintain standard KPIs
- Providing customer information in addition to other tasks in the field associated with routine operations
- Ensuring continuous review and improvements of operational processes to ensure accuracy and compliance
- Manage the fleet of vehicles, including tracking vehicle locations, scheduling maintenance, and ordering parts
- Coordinate shipments, including booking appointments, arranging transport, and tracking deliveries
- Provide administrative support to the Operations team, including preparing reports, answering customer inquiries, maintaining customer records and contact information, tracking orders, and resolving issues
- Reviewing and updating policies and procedures to ensure compliance with industry standards and regulations
- Ensuring that all vehicles are in good working order and properly maintained
- Scheduling staff to ensure that vehicles are staffed according to established requirements
- Resolving any freight issues and acting as an intermediary between the customer and the driver
- Will have experience and knowledge within the Transport and Logistics sectors
- Experience customer-facing skills and telephone manners.
- Great communication skills both written and verbal.
- Good leadership skills and team worker.
- Excellent analytical skills
- Good negotiation skills and excellent decision-making ability

**Benefits;**
- Free onsite parking
- EAP for employees at work
- Employee committee meeting
- Mental health and wellbeing
- Sage Benefits
- Learning and development

operations #co-ordinator #transport #logistics

**About TRCGroup**:

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