Workflow/admin

2 weeks ago

StokeonTrent, United Kingdom ISS Facility Services Full time

**Workflow/Admin**

**Contract: Professional & Technology Services**

**Location: Staffordshire**

**Hours of work: 40**

**Contract Type: Fixed Term Contract**

We are seeking a highly skilled and enthusiastic professional to join our team in the crucial role of Workflow/Admin. As our organisation continues to grow and expand, it is essential to have a dedicated individual who can effectively manage a region of engineers, ensuring the delivery of exceptional service to our clients while exceeding their expectations. By hiring for this role, we aim to strengthen our ability to meet contractual requirements, tackle challenges as they arise, and maintain a seamless workflow.

Are you ready to take charge of a dynamic team of engineers and lead them to deliver an exceptional service that exceeds client expectations? Join our passionate workforce management team and embark on a journey where you will play a pivotal role in ensuring seamless operations, meeting contractual requirements, and tackling challenges head-on.

As a vital member of our organisation, you will spearhead the planning and support of our talented mobile engineers and external service providers. Your keen eye for detail and proactive approach will enable you to manage issues and problem areas with finesse, ensuring that our customers always receive top-notch service.

**Key Responsibilities**
- Ensure all types of jobs are allocated to engineers and subcontractors according to contractual SLA’s
- Adhere to team rosters
- Liaise with other teams where required to ensure job completion to customer satisfaction
- Escalate any identified issues to line management and seek advice when needed
- Work within given guidelines and company processes and procedures
- Manage additional ad hoc tasks given by management
- Familiarisation with relevant customers’ environments and contractual requirements

**Professional and Personal Competencies/Qualifications**
- Educated to GCSE standard with at least 5 Grade C passes or above OR an NVQ qualification in Business Administration, Customer Service, ICT or equivalent
- Previous experience in a customer service, contact centre or administrative role
- Call handling experience
- Proficient in Microsoft Office programmes
- Excellent communication skills
- Evidence of working within a team, supporting and working with others to reach organisational goals
- Organised with good planning ability, to organise / schedule events and activities
- Capability to understand and analyse statistical data

**The Company**

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739

**Job Types**: Full-time, Permanent

Work Location: In person

Reference ID: 112483

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