Helpdesk Coordinator

4 weeks ago


StokeonTrent, United Kingdom WORK LYF GROUP LIMITED Full time

We are recruiting Service Co-ordinators for our client based on the festival park, this is working as part of team in prestige offices.

The main purpose of the role will be to support the Admin team, Operational field teams, accounts and any other relevant department to deliver a high level of service to meet our customer needs and expectations.
- Providing contract support to both customers and colleagues
- Engaging with suppliers to support the resolution of service failures as they arise and updating colleagues as required
- To ensure escalation of any pending issue to Management within the SLA agreement
- Develop and maintain good working relationships with internal and external customers
- Collating and data inputting information into relevant reporting system
- Managing a workflow inbox and arranging work

You will be
- Customer focused ethos with a “Can do and does” attitude
- Team focused with a caring and approachable attitude that encourages team collaboration and advice sharing
- Thrives in fast paced work environment
- Actively encourages teamwork
- Passionate about quality and service delivery
- Maintains effective work behaviour in the face of setbacks or pressure
- Solutions oriented, providing explanations and proposed resolutions to problems rather than purely identifying problems
- Well organised, with the ability to multi-task, prioritise and manage competing demand

Working Wednesday 8.00am to 12 noon and Thursday and Friday 8.00am to 17.00

**Job Types**: Part-time, Temp to perm

**Salary**: £9.90 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Free parking
- On-site parking

Schedule:

- No weekends

Work Location: One location

Reference ID: jbne
Expected start date: 08/01/2023



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