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Workflow/administrator

3 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom ISS Facility Services Full time

Workplace/Admin

Stoke on Trent
Competitive salary with excellent benefits - please contact the recruitment team for this information. Although we don't advertise our salaries, you won't be disappointed


The core role of the workflow management team is to effectively plan and support the work of mobile engineers and external service providers while they deliver service to Virgin Media, to manage issues and problems as they arise as part of any escalations.


The Workflow Dispatcher will manage a region of engineers to ensure they deliver an effective service to our clients within the contractual requirements and exceeding client expectations.


Key Responsibilities_**_

  • Raising purchase orders to contractors
  • Raising purchase orders for required parts/materials/hire equipment
  • Chase parts availability and ensure delivery to site
  • Regular communication with engineers, subcontractors and client
  • Regular system updates to reflect job status at every stage
  • Reschedule jobs where required
  • Arrange appointments with client where required
  • Deal with any queries/escalations and respond accordingly
  • Jeopardy management
  • Use available reporting to manage open jobs and own workload

Professional and personal competencies/qualifications_**_

  • Educated to GCSE standard with at least 5 Grade C passes or above OR an NVQ qualification in Business Administration, Customer Service, ICT or equivalent
  • Previous experience in a customer service, contact centre or administrative role. Call handling experience
  • Proficient in Microsoft Office programmes
  • Excellent communication skills
  • Evidence of working within a team, supporting and working with others to reach organisational goals
  • Organised with good planning ability, to organise / schedule events and activities
  • Capability to understand and analyse statistical data
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

If you have any further queries regarding this role, please contact the Resourcing Team on

Job Types:
Full-time, Permanent

Schedule:

  • Day shift
  • Monday to Friday

Work Location:
One location

Reference ID: 106695