Order Management Administrator
5 months ago
Southampton Office Based.
Hybrid after Probation (3 days office, 2 days WFH)
The role;
Responsibility for individual Customer Accounts, processing of orders, and daily maintenance of order schedules, resolving issues and queries. Communicating on Availability, Pricing and Product information. Daily accurate entry of customer orders, receiving and resolving issues and queries. Dealing with both external and Internal customers.
Key Duties;
- Management and Coordination of your own Accounts.
- Sole point of contact for your customer for any queries or issues that are order related.
- Processing and acknowledging of orders on a daily basis through Oracle.
- Checking Availability and Pricing
- Supply customers with back order reports and shipping reports via Oracle.
- Liaise with Lead Time Analyst and Planners about stock requirements.
- Organise consolidated shipments and booking requirement per customer’s individual needs. Provide tracking and POD information as required.
- Research and solve customer queries and problems. Escalate to OM Supervisor as required.
- Liaise daily with Sales Managers, EMEA Sales ,Warehouse and Finance daily to resolve issues or update on new requirements.
- Attend customer visits and phone conferences as required.
- Co ordinate discrepancy reporting and process Credit requests as required.
- Work with Sales managers to ensure correct pricing for promotional offers, special discounts etc.
- Carry out any other work as detailed by the Order Management Supervisor.
Education / Experience;
- Educated to GCSE/A Level Standard
- Experience in Data entry
- Experience in Customer Service
**Job Types**: Full-time, Permanent
Pay: From £25,000.00 per year
**Benefits**:
- Additional leave
- Canteen
- Casual dress
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Employee stock purchase plan
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
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