Order Operations Specialist

5 months ago

Southampton, United Kingdom Applied Software Technology Full time

Totton, United Kingdom
- Order Operations
- 1436

**Job Description**:
**About Graitec Group**

Founded in 1986, Graitec is a global leading Building Information Modeling (BIM) provider helping its its architectural,
- engineering, construction and manufacturing customers to CREATE, SIMULATE, FABRICATE and MANAGE all the data of their projects.
- The company is driving growth through 3 highly complementary activities:

- ü Value Added Reseller of Autodesk solutions
- ü Software Editor of a suite of products complementary to Autodesk solutions for the construction industry
- ü Services since Graitec is providing training, consulting and support on top of the products with a consistent focus on customer
- satisfaction.

Experts & Talents from all over the world.
- Our team is made of more than 500 outstanding talents, distributed across our 50 offices in 13 different countries, enabling us to meet
- our customer needs around the globe.
- The team is known for its accountability, agility and customer centricity as well as indeed for its ambition for both business growth & for
- sure impactful innovations with more than 25% of our teams in Research & Development.

Strengthening our international leadership position.
- We are honored to serve more than 100 000 customers worldwide to achieve more thanks to our technologies and to rank in Top 5
- largest Autodesk Partner worldwide.
- Our ambition is to double our business in the coming few years as we just did in the last 4 years thanks to both organic growth &
- acquisition. This is why we are investing heavily on our upcoming transformation & reinforcing ongoing our teams globally.

**About the Team Hiring**

The Order Operation UK team oversees processing orders from the moment they are approved by the sales team in the CRM system until the
- billing.
- The team ensure the smooth running of orders with suppliers as well as internal orders.

**Overview**

The order operation ensures the proper processing of orders validated by sales department, the purchase orders and delivery from the
- supplier and the billing of the customer

Key Responsibilities
- Check the conformity of the orders with internal procedures (Amount, Discount, Mandatory indication, Legal compliance)
- Process order through our internal system
- Check customer delivery
- Customer billing
- Fast order processing - No orders left out - Detection of non-compliant elements - Check delivering orders accuracy

We are looking for talents that will enjoy, live and accelerate our culture and values
- At Graitec, We work together locally & globally with an Entrepreneurial mindset.
- As entrepreneurs, we are focused on achieving our vision and do not easily get distracted along the way. We believe in our
- products and services and that we are on a path to solve a real problem for our target customers & the overall industry. We are
- thoughtful on our investments and lead ethically to maximize the company opportunity. To better understand them, we want to
- represent the diversity of our customers around the globe & we are breaking our own siloes to better serve them.
- To make this culture a reality, we rally our teams around shared cultural attributes we expect the full team to role model in order to
- realize our mission:

- The way we work : Growth, Agility, Innovation and Responsibility
- The way we behave: Ambition, Engagement, One Graitec, Positive Energy

Success Indicators:

- Fast order processing
- No orders left out
- Detection of non-compliant elements
- Check delivering orders accuracy
- Correct entry of key elements in internal tools
- Billing in time

**Responsibilities**
- What you must have done already:

- o Sales Administration experience
- o Order Processing
- o Customer Service
- What is nice to have done already:

- o Accounting experience
- o Administrative management experience

**Qualifications**
- Accurate, Serious, Conscientious, Flexibility, Computer literate
- Autonomy, Teamwork, Reactivity
- Fluent English Speaking is required for all roles at Graitec as enabling the team to collaborate WW
- At Graitec, we’re proud to be committed to diversity and inclusion in the workplace.
- We value our employees for the individuals they are and the contributions they can bring to our teams by bringing their authentic self
- at work. This resonates with the large variety of customers & markets we operate in, and is part of our success story. As such, we
- and capabilities to succeed in role.

**Interview Process**
- Screening/Get to know discussion
- Hiring Manager
- Peer of hiring manager or key stakeholder to the role from another organization
- Business Unit leader
- HR (if applicable, mandatory for all people manager roles)

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