HR Case Manager

4 weeks ago

Newcastle Upon Tyne, United Kingdom Sopra Steria Full time

Do you have previous HR experience combined with magical powers in influencing line managers on HR related queries and policies?

SSCL provide a HR service to the largest police force in the UK, delivering professional HR guidance and advice, encouraging great decision-making and empowering their people to do the right thing

We are looking for HR Case Managers to join our "Performance and attendance" expert team, based in our Newcastle Centre of Excellence. We have a number of permanent and fixed term contract opportunities on a hybrid contract, based 2 days per week in theoffice and 3 days from home.

We deliver a remote HR Case Management service to Managers, supporting them through complicated people matters, with a focus on gaining the best outcomes for both the business and the individual. We assess the full situation and provide the manager withadvice and guidance on the options available to them. We are there to listen and understand the issues and support the manager in making the best possible decisions. We seek to raise people management capability, make things simple, and improve confidencethrough our coaching.

Obviously, you need to be confident in your HR policy knowledge, but most importantly you really need that passion for delivering an excellent service, and contributing to our client’s organisational success.

**What you will be doing**:

- **?**Planning your week around a personal portfolio of cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales
- Provide expert advice with mindfulness to the organisation’s policies, regulations, and legislation
- Support and advise managers at all levels of seniority, offering a business-focused resolution to complex HR cases
- Identify potential challenges at the earliest opportunity and seek early intervention
- Work with our client’s senior management teams and strategic HR functions to ensure cases are handled effectively, organisational lessons are learnt, and insight shared
- Maintain accurate records of case activity
- Work closely with your colleagues, fostering a one-team approach to delivering a high-quality and professional service
- Look for opportunities for continuous improvement, seeking to refine and evolve the service we deliver, staying fresh with industry standards and best practice

**What you'll bring**:

- **?**A proven track record of managing a range of HR cases, in a demanding and diverse customer base
- A credible HR advisor, with the ability to quickly forge relationships, win trust and build confidence
- Extensive knowledge of HR policies, legislation, and standard process, demonstrated through experience and / or as a member of the CIPD
- Experience of assessing situations and providing risk-based options to address particularly sophisticated challenges
- Excellent communicator with highly developed influencing skills
- Ability to adopt a coaching and mentoring approach, developing managers’ confidence and competence to lead HR cases and make good people decisions
- CIPD qualification, or equivalent degree qualification

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you

Employment Type: Full-time, Permanent and Fixed term contracts available
Location: Newcastle (Hybrid: 2 days office/3 days home)
Security Clearance Level: NPPV1
Internal Recruiter: Becky

**Salary**: up to £30,000 per annum
Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund, which you can choose to take this as cash or put it towards flexible benefit options.

**Loved reading about this job and want to know more about us?**
SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll,Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services.
We employ more than 3,000 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings c£400 million
- providing more funds for front line public services.

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