Customer Success Manager

3 weeks ago

London, United Kingdom h2 Recruit Full time

Are you a successful customer success manager / relationship manager in the LegalTech world? This rapidly expanding game changing LegalTech provider as looking to add customer success manager to their team as the next phase of growth for the EMEA team, workingwith a diverse range of enterprise customers (large corporate and law firms) with award winning eDiscovery platform
The Role:
As a customer success manager you will be responsible for working with the legal departments of customers (both inhouse general counsel / corporate market and also law firms) arena offering an award winning eDisclosure offering. You will be working with a numberof different customers at any one time, in order to ensure they are using the platform and getting the best from it. You will also be expected to further develop the relationship so you can identify other opportunities for the sales team to grow and developthe customer accounts.
You will be a highly successful customer success manager that can demonstrate a track record of success in a customer success / relationship management roles for a sustained period of time. Any exposure to ediscovery or other forms of legal software / LegalTechsuch as contract management, case management, document automation etc would be advantageous as it would be if you have any exposure to the legal technology space. You will need to be someone who is capable of working autonomously and taking ownership of thisbusiness unit as part of the growth planned for this area of the business. You will have good time management skills as well as being analytical and process driven in order to ensure your customers are receiving the best services as this company operates witha customer centric approach

The Package:
On offer is a very attractive package with a base salary of between £55,000-£70,000 depending on experience, pension, and share options. Also on offer is a recognised training program as well working with a company that is growing and promotes from within sothis could be the first step on the career ladder of a very successful business. You will also need to be someone who is comfortable being in a hybrid working environment as this company requires people to be in the office 3 days a week with 2 days a weekas work from home option.
h2 currently have over 100 hand picked sales vacancies that cover all industries and all levels. For further career advice please don’t hesitate in making contact with the Sales Recruitment Specialists, or view our website to see more of the vacancies we currentlyhave.
Key Words

eDiscovery, eDisclosure, Legal Software, Document Management, SaaS, PaaS, LegalTech, Legal Software, General Counsel, Law Firms, Legal Operations

Customer Success Manager, Relationship Manager, Account Manager, Customer Success Executive

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