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Funeral Arranger/administrator

5 months ago

Brierley Hill, United Kingdom J T Brookes & Co Full time

**J T Brookes & Co** is part of **N E Downing (Blackheath)** Ltd is a family owned and run local funeral directors, serving the local community for over 100 years.

Our Funeral Arrangers look after our clients and their individual needs. No two funerals are the same and our staff all aim to create a fitting tribute to the life of a loved one. Being a Funeral Arranger is very rewarding and meaningful position.

We have one position available that we are looking to fill working 5 days a week (9am - 5pm Monday - Friday) in our busy head office.

In the role the key duties are as follows:

- Follow the N E Downing (Blackheath) Ltd way of funeral arranging for which full training will be given
- Answering the telephone in a polite and efficient manner. Taking, recording and forwarding accurate messages.
- Accompanying family of the deceased to our Chapel of Rest
- Accompanying doctors to refrigeration units for examination of the deceased.
- Sale of pre-paid funeral plans for which full training will be given.
- Supporting families in making funerals arrangements
- Filling our relevant paperwork.
- Taking orders of Memorials, Floral requests and order of service.
- Collating all funeral paperwork and contact with ministers, cemeteries and crematoria.
- Be open and comfortable working within the funeral home.
- build positive relationships in the community
- Keeping the branch clean and tidy.

**About you**

No previous funeral arranger experience is necessary as in house training will be given to support you.

However, to be considered for an interview, you will need to consider the following;
- Previous experience in a customer-facing environment
- Evidence of managing multiple tasks successfully
- Excellent written and verbal communication skills with a high degree of accuracy
- Proficient in IT - Experience of Word, Outlook and general IT skills
- Ability to travel around the company network periodically - car owner

**Salary**: £10.50 per hour

**Benefits**:

- Company pension
- On-site parking

**Experience**:

- Funeral Director: 1 year (preferred)
- Customer Service: 3 years (required)

Work Location: In person