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Business Support Officer

4 months ago

Hertford, United Kingdom Akton Recruitment Ltd Full time

Business Support Officer
Hertford Hertfordshire
£15 Per Hour
Job Summary
First line of contact for Operations from the corporate customer service team and other services within the business.
Provide administrative support across the Operations Service including: joint waste client team, parking team, leisure and environment team, art and culture/Theatre.
Support the continuous improvement of the service and implementation of automation and efficient ways of working.
To act as the first line of contact for the Operations service from the corporate customer service team and other services within the Council, dealing with straightforward customer enquiries and follow through to resolution, ensuring all stakeholders are updatedand the adequate audit trails are in place.
Deal professionally and effectively with all contacts from a wide range of people, using tact and discretion, assessing needs and re-directing enquiries, where appropriate.
To support the planning of meetings and associated requirement e.g. ordering refreshments/ IT equipment.
To take minutes at all required meetings including but not limited to management meetings, contract meetings and project meetings.