Sales Administrator
3 days ago
**About the Role**:
**Specifically, you will be responsible for**:
- Build sustainable relationships and engage customers by offering a positive customer experience.
- Respond to customer queries in a timely and accurate manner, maintaining a friendly yet professional approach. Identifying customers needs, clarifying information and providing solutions.
- Seize opportunities to upsell products when they arise.
- To follow customer service policies and procedures within the Customer Service department.
- To Provide support on the handling of sensitive customer service issues.
- Liaise with management on any key issues which might come up.
- Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure.
- Ensures the work environment is compliant with all applicable laws and regulations.
**About You**:
**In particular you’ll bring**:
- At least 2 years’ experience working within a customer service/office based environment.
- Proficiency with computers, Microsoft office and finance/CRM systems
- Strong interpersonal skills and willingness to communicate with customers, colleagues, and senior leadership
- Good time management skills
- The ability to work in a fast-paced environment
Must be able to interact effectively and cooperatively with colleagues at all levels
- Excellent telephone skills
- Ability to show empathy to customers
- Pro active working and problem solving
**TO APPLY - YOU MUST BE ELGIBLE TO WORK IN THE UK.**
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
**Experience**:
- Sales administration: 1 year (preferred)
- administration: 1 year (preferred)
Work Location: In person
Reference ID: Sales Administrator
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