Senior Sales Administrator
5 months ago
**Join Our Team as a Senior Sales Administrator - Gateshead**
Are you a driven and organized individual who thrives in a fast-paced environment? We are seeking a Senior Sales Administrator to become an integral part of our team at our Gateshead location. As the liaison between customers and our production team, you'll play a pivotal role in ensuring a seamless order process from start to finish.
**Key Responsibilities**:
- Serve as the primary point of contact for customers throughout the order cycle, maintaining clear and effective communication.
- Collaborate with the sales and operations manager to ensure timely delivery by coordinating with the production team.
- Accurately input order data into our advanced IT system (Tharstern) and manage production requirements aligned with customer needs.
- Process orders efficiently and meticulously, maintaining a high level of accuracy.
- Manage interactions on customer portals, where applicable.
- Foster transparent communication with department managers to facilitate the smooth flow of information between supply and demand.
- Provide support to upper management in customer development and product enhancement efforts.
- Oversee the implementation of new components.
- Handle customer complaints with professionalism and resolve issues effectively.
- Prioritize customer orders in alignment with demand and business capacity.
- Maintain order management to optimize business capacity.
**Additional Responsibilities**:
- Adhere to Company manuals, procedures, and policies to ensure consistency and quality.
- Foster effective communication with higher management, department heads, and the production team, ensuring everyone is well-informed about customer requirements.
- Uphold a professional appearance for both yourself and team members.
**Requirements**:
- A minimum of 3 years of experience in a similar role is essential.
- GCSE or equivalent education level.
- Strong attention to detail and organizational skills.
- Excellent communication abilities both written and verbal.
- Proficiency in IT systems, including experience with Tharstern (preferred but not mandatory).
**Benefits**:
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