Customer Experience Coordinator

5 months ago


St Helens, United Kingdom Kilwaughter Minerals ltd Full time

**Job Title**:Customer Experience Co-ordinator (External Wall Insulation)

**Salary**:Starting salary commensurate with experience and qualifications

**Location**:This role is based in St Helens, Merseyside

**Purpose**:
This is a newly created role suited to an individual who is customer focused with strong communication, co-ordination, and organisation skills. Working as part of the K Systems team you will be a key part of the success of this segment.

Your primary responsibility will be the co-ordination of the customer journey from order processing through to delivery. You will deliver excellence in the customer experience through building solid relationships and becoming a trusted partner to the customer, delivering a competitive service.

**Key Responsibilities**:

- Take responsibility for health, safety, and well-being to deliver safety-first behaviours.
- Responsible for the administration of customer sales orders ensuring timely and accurate processing.
- Responsible for effectively and efficiently resolving any problems to meeting the customer’s requirements.
- Demonstrate teamwork and support the wider St Helen’s team becoming cross-skilled to meet the requirements of the Customer.
- Work in partnership with Area Specification Managers to co-ordinate the customer journey from order processing through to delivery.
- Maintain collaborative working practices, developing good rapport and effective relationships with all internal and external stakeholders.
- Develop solid technical knowledge of external wall insulation systems and componentry, using the technical team to support you to overcome any component supply constraints.
- Take ownership of the customer experience to build strong relationships that will support our Organisational vision of setting the standard across our industries for Customer Service.
- Pro-active and regular communication with customers to provide updates on their order, particularly highlighting any potential delays, and working with various stakeholders to meet their requirements.
- Liaise with multiple internal and external stakeholders (Sales, Supply Chain, Technical, Manufacturing, Transport and Suppliers) to create a range of solutions and deliver a best-in-class customer experience.

**Job Types**: Full-time, Permanent

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person



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