Customer Experience Coordinator
1 week ago
Company Overview
Sykes Cottages Ltd is a leading provider of exceptional holiday experiences for our guests and owners alike. Our team is dedicated to delivering world-class customer service, ensuring that every interaction is a positive one.
Salary
The successful candidate can expect a competitive salary of £22,308 per annum, reflecting the importance we place on attracting and retaining top talent.
Job Description
As an Owner Experience Executive at Sykes Cottages Ltd, you will be responsible for resolving issues, maintaining records, and proactively monitoring property performance. You will work closely with owners to improve property compliance with health and safety regulations, respond to guest feedback, and contribute to improving our Net Promoter Score (NPS).
Required Skills and Qualifications
To succeed in this role, you will need excellent attention to detail, strong interpersonal skills, and a passion for problem-solving. Previous experience in customer service or customer relations is desirable.
Benefits
We offer a comprehensive training and development program, study support for additional qualifications, and numerous wellbeing initiatives. Our commitment to employee satisfaction ensures that you will feel valued and supported throughout your career journey with us.
Key Responsibilities:
- Respond to holidaymaker and owner issues through multiple communication channels within agreed service level targets.
- Maintain thorough and detailed written records of all issues.
- Proactively monitor and work with owners to improve property performance.
- Escalate any high-priority issues to senior leadership.
- Manage lost property from departed guests.
- Provide support to owners to ensure property compliance with health and safety regulations.
- Respond to guest feedback and work with owners to improve NPS.
- Cover Out of Hours emergency phones on a rota basis.
- Work closely with housekeeping and maintenance teams to deliver a world-class experience.
- Be part of an emergency on-call rota to ensure round-the-clock service.
- Be a keyholder for Regional Brand offices and maintain work environments in line with health and safety regulations.
- Support QAs by completing thorough property checks.
- Arrange guest key collection, where required.
-
Customer Experience Representative
4 weeks ago
St Ives, Cornwall, United Kingdom SYKES COTTAGES LTD Full timeAbout the RoleAre you a natural at building rapport and a problem-solver who is eager to try a new career within the holiday industry?Carbis Bay Holidays, part of the Sykes Holiday Cottages family, has an exciting opportunity for an Owner Experience Executive to join our bustling St Ives team.In return for your hard work, we can ensure you join a vibrant,...
-
Front Desk Coordinator
3 weeks ago
St Ives, Cornwall, United Kingdom Hallmark Care Homes Full timeAbout the Role:As a Front Desk Coordinator at Hallmark Care Homes, you will be responsible for providing exceptional customer service and ensuring a welcoming atmosphere for our residents, families, and visitors.Key Responsibilities:Manage the reception area to ensure it presents a professional image of the home.Assist the Business Administrator with...
-
Hospitality Supervisor
3 weeks ago
St Ives, Cornwall, United Kingdom Huntsdc Full timeWe are seeking a highly motivated and experienced Hospitality Supervisor to join our team at Huntsdc. As a Hospitality Supervisor, you will play a pivotal role in ensuring our customers receive top-notch service.About the RoleThe ideal candidate will have a proven track record in a supervisory role within the hospitality industry, with exceptional customer...
-
Appointment Coordinator
4 weeks ago
St Ives, Cornwall, United Kingdom Brook Street NMR Full timeWe are seeking a skilled Appointment Coordinator to join our team on a full-time, permanent basis.Main Responsibilities:Contact approved leads and generate appointments for sales teams to attendEnsure accurate data entry in CRM systemsHarness effective communication skills to handle customer objectionsRequirements:Familiarity with Customer Services...
-
Telecommunications Project Coordinator
3 weeks ago
St Ives, Cornwall, United Kingdom M Group Services Limited TA Waldon Telecom Full timeAbout The RoleAs a key member of the Project Management Team at M Group Services Limited T/A Waldon Telecom, you will play a vital role in planning and delivering telecommunications projects for high-profile customers. With a focus on exceptional coordination and clerical skills, you will support the Project Manager in achieving project deliverables.Key...
-
Service Management Operations Coordinator
2 weeks ago
St Ives, Cornwall, United Kingdom M Group Services Limited TA Magdalene Limited Full timeWe are seeking a Service Management Operations Coordinator to join our team in St Ives, Cambridgeshire.Shift pattern: 4 days on / 4 nights on (4 days off in-between)Shift allowance includedM Group Services Limited T/A Magdalene Limited is a leading telecom services supplier.Job DescriptionThe role will involve managing day-to-day service operations and...
-
Accounts Coordinator
2 weeks ago
St Ives, Cornwall, United Kingdom Simplify Group Full timeAbout the RoleWe are seeking an experienced Accounts Coordinator to join our team at Simplify Group. This is a challenging and rewarding role that requires strong organizational skills, attention to detail, and excellent communication abilities.Key ResponsibilitiesCoordinate and manage the process of obtaining property searches from external providers,...
-
IT Service Desk Coordinator
2 weeks ago
St Ives, Cornwall, United Kingdom CV-Library Full timeWe are currently seeking an IT Service Desk Coordinator to join our team at Interaction Recruitment.About the OpportunityThis is a full-time permanent position that involves providing first-class support to our clients, sub-contractors and engineers through various communication channels. The ideal candidate will be able to work effectively in a fast-paced...
-
Marketing and Sales Coordinator
4 days ago
St Ives, Cornwall, United Kingdom Interaction Recruitment Full timeJob Title: Marketing and Sales CoordinatorCompany OverviewInteraction Recruitment is a leading recruitment agency based in St Ives, Cambridgeshire. We are currently recruiting for a Marketing and Sales Coordinator on a full-time permanent basis.SalaryThe estimated salary for this role is £25-30,000 per annum, depending on experience.Job DescriptionIn this...
-
Dental Front Desk Coordinator
4 days ago
St Ives, Cornwall, United Kingdom Portman Dental Care Full timeJob SummaryThe role of a Dental Front Desk Coordinator at Portman Dental Care involves providing exceptional patient care and administrative support in a friendly and professional environment. Located in St Ives, this part-time position is ideal for individuals with previous front-of-house experience in a dental or healthcare setting.About the RoleThis...
-
Hospitality Supervisor
2 weeks ago
St Ives, Cornwall, United Kingdom Huntingdonshire Dist. Council Full timeCompany OverviewHuntingdonshire District Council is a local authority passionate about providing high-quality services to its communities, residents, and businesses. We are an innovative and forward-thinking organization whose residents are at the heart of our decision-making.
-
Inventory Coordinator
4 weeks ago
St Ives, Cornwall, United Kingdom Premier Full timeAbout the RolePremier Resourcing UK Ltd is seeking an experienced Ecommerce Inventory Coordinator to join their team. As an Ecommerce Inventory Coordinator, you will be responsible for managing inventory planning, forecasting, and product launches for a leading sports manufacturer.Your Key ResponsibilitiesInventory Planning: Forecast and plan inventory for...
-
Customer Service Representative
3 weeks ago
St Ives, Cornwall, United Kingdom First Call Contract Services Full timeJob OverviewWe are seeking a skilled Customer Service Representative to join our team at First Call Contract Services in St Ives, Cambridgeshire.This is a full-time opportunity that offers stability and growth within a globally recognised business.The ideal candidate will have excellent communication skills and the ability to work in a fast-paced...
-
Bar Team Associate
3 weeks ago
St Ives, Cornwall, United Kingdom St Austell Brewery Full timeJob OverviewWe're looking for a highly motivated individual to join our team as a Bar Team Member at The Lifeboat Inn in Saint Ives. This is a fantastic opportunity to work in a dynamic and fast-paced environment, serving customers and providing exceptional service.About the RoleAs a Bar Team Member, you'll be responsible for serving drinks, managing cash...
-
Property Services Coordinator
2 weeks ago
St Ives, Cornwall, United Kingdom Equals One Ltd Full timeCompany Overview:Equals One Ltd is a pioneering force in the realm of electronic logging solutions. Their mission is to empower organisations with innovative tools that enhance compliance and productivity.About the Role:The Property Services Administrator will provide vital customer service & support to over 10,000 properties across the UK through...
-
Customer Service Ambassador St Ives
2 weeks ago
St Ives, Cornwall, United Kingdom FatFace Full timeJob Title: Customer Service AmbassadorLocation: St IvesJob Type: Temporary (until 31st August), Part-time (8 hours)About Us:FatFace is a leading provider of high-quality clothing and accessories. Our mission is to bring style and positivity to our customers' lives through our products and services.Job Overview:You will be the face of our business, greeting...
-
Business Development Coordinator
4 weeks ago
St Austell, Cornwall, United Kingdom Fluid Branding Full timeJob Title: Business Development Coordinator - Customer ServiceAbout the RoleWe are seeking a highly skilled and experienced Customer Service Coordinator to join our team at Fluid Branding. This is an exciting opportunity for a motivated individual to take on a key role in supporting our clients and driving business growth.ResponsibilitiesRaise orders and...
-
Telecom Service Operations Manager
3 weeks ago
St Ives, Cornwall, United Kingdom M Group Services Limited TA Magdalene Limited Full timeM Group Services Limited T/A Magdalene Limited is seeking a highly skilled Telecom Service Operations Manager to join our 24x7 Service Management Centre in Cambridgeshire. This role comes with an estimated salary of £35,000 - £50,000 per annum.Job DescriptionThe successful candidate will be responsible for managing and coordinating service requests from...
-
Front Desk Administrator at Ty Porth Care Home
3 weeks ago
St Ives, Cornwall, United Kingdom Hallmark Care Homes Full timeAbout Hallmark Care HomesWe're a family-run provider of care homes across the UK, dedicated to cherishing every moment and providing exceptional care that supports residents to live each day to the fullest. Our 22 care homes are equipped with innovative facilities and supported by a dedicated care team, ensuring the highest quality care available.The RoleWe...
-
Sales Development Professional
3 weeks ago
St Ives, Cornwall, United Kingdom SIG plc Full timeAbout SIG Plc.SIG Plc. is a leading supplier of specialist building materials to trade customers across Europe, offering a diverse range of insulation and interiors products as well as roofing and exterior solutions.Role OverviewWe are seeking an experienced Sales Development Professional to join our team and play a crucial role in delivering exceptional...