CRM Executive

6 months ago


London, United Kingdom New Look Full time

CRM Executive
- Permanent- London OfficeWe’re New Look and we’ve been at the forefront of British high-street fashion since 1969. Over the last 50 years, we’ve grown to be a global, multichannel brand offering on-trend, value-driven fashion for women, men, girls and boys.

Our passion is feel-good fashion at feel-good prices - and we truly believe that all starts with us. Our values inspire us every day: we play to win, we’re customer-obsessed and we work as one to give each and every one of our customers That New Look Feeling.

Role Responsibilities

This will include:
Generate new innovative ideas for the loyalty and app testing roadmap, execute the test plan and measure its effectiveness
Utilise insight, data and competitor knowledge to drive to
Assist CRM team on strategic CRM projects, including the planning and ad-hoc campaign set-up.

Knowledge & Experience

2+ years experience in CRM, specifically using CRM platforms (Emarsys knowledge a plus)
Knowledge of customer lifecycle stages and driving retention through targeted campaigns
Experience with in-app channels and driving app growth desirable but not essential
Analytical mindset and desire to use insights to drive growth
Work off own initiative, organised and able to prioritise workload effectively
Methodical, logical, organised and calm under pressure
Positive ‘can-do’ attitude, motivated and driven
Works effectively and pro-actively in a team
Must be able to thrive in a varied and fast paced environment
Excellent attention to detail in all aspects of the role
Computer literate, knowledge of Microsoft suite and Adobe Creative Suite.
Experience using analytical tools such as Adobe or Google Analytics, a plus.
- Why New Look?_

The amazing people, the love for fashion
- there are so many reasons to love working at New Look. We prioritise development, offering training to support your progression, so you can be at your absolute best and achieve your goals. You’ll also receive these amazing benefits, to name only a few:
40% staff discount
Monthly 25% off privilege vouchers for family and friends to enjoy
Quarterly sample sales
Season ticket loans

Our colleagues balance their time between home and office - we believe this is the best way to maintain a flexible but collaborative and social way of working.


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