Office Assistant
6 months ago
**Who we are**
We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
**Who we are looking for**
We are seeking a passionate and enthusiastic Office Assistant to join our team in our Edinburgh office.
As our office assistant, you will be focused on providing exceptional support to our Office Manager, ensuring smooth operations within our contact centre. You will have a strong attention to detail, excellent organisational skills, and the ability to multitask effectively. Building strong relationships with colleagues and stakeholders will be essential, as well as being able to quickly adapt to changing priorities and problem-solving as needed. Your dedication to delivering high-quality work and maintaining a professional demeanour will shine through in all your interactions, contributing to a warm and positive office atmosphere.
**What you will get in return**
Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes:
- 32 days annual leave
- Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more
- Employee well-being program, Employee Assistance Program and enhanced sick pay
- Enhanced family policies (maternity/paternity/adoption)
- Life and health insurance
- Discounted parking pass at Fountain Park
- Birthday cake on your birthday
- Free on-site gym
- Frequent employee engagement events
- Refer a friend bonus scheme
Working hours
- Your hours of work per week will be 37.5 hours with one unpaid lunch hour, Monday through Friday, between 8.30am to 6.00pm.
**Location**:
- Our contemporary workspace is based at Lochrin Square in Fountainbridge, Edinburgh.
**Salary**:
- £24,000 per annum
- willing to negotiate dependent on experience
**What you’ll be doing**
- General facility co-ordination & office housekeeping
- Weekly/monthly compliance checks, testing and accurate record keeping
- Reporting reactive maintenance works where necessary
- Reception duties
- Ad hoc duties, including but not limited to responding and helping staff with equipment/liaising with departments to resolve any issues that may arise
- Stock-taking
- Co-ordination of any office moves and liaising between support functions where required
**What you’ll need**
- Ability to communicate in a professional manner
- Previous administration experience including invoice processing
- Excellent communication skills both verbally and written
- Previous experience dealing with customer queries
- Good knowledge of Microsoft Office suite
- Proficient typing abilities
- Ability to remain calm and logical in challenging situations
- Excellent problem solving skills
- Enthusiastic approach with the desire to hit your goals and passionate about continuous development
**Desired but not essential**
- Previous contact centre experience
- Previous experience working in a customer advisor/helpdesk/facilities role is desirable
- Travel & Tourism industry experience
**Be Aware of Recruitment Fraud**
Have a good trip, and see you soon
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