Gypsy & Traveller Service Officer

6 months ago


Cardiff, United Kingdom iWork Recruitment Limited Full time

Contract to start on 05-02-24 until 01-07-24 with a possible extension.

**Job Purpose**:
To take an active part in the provision and management of the Client’s Gypsy & Traveller Service.

To contribute to the services vision and embody it’s values.

The Gypsy & Traveller Services Officer will be responsible for:
Providing a comprehensive and proactive tenancy management and support service to the Gypsy & Traveller community residing on local authority sites.

To assist in the general operation and development of the service area.

**Responsibilities**

Deliver a comprehensive Site management service at a high standard across a range of functions such as voids, rents, anti social behaviour and referrals.

To be a point of contact and carry a caseload, ensuring clients have access to support based on their individual needs.

This includes making referrals, sign posting and advocating as appropriate.

To promote a financially viable site management service, by monitoring and collecting rent arrears.

To contribute to reducing digital poverty and minimising health inequalities which impact on the Gypsy & Traveller Services users.

To provide excellent customer service, listening and empathising with service users, showing a desire to help and support at all times whilst maintaining clients understanding of realistic outcomes.

To ensure information provided specific to the Gypsy & Traveller community, including Homelessness, Housing Benefit, Colient Tax reduction, Welfare Benefits, Welfare Reform, Housing Enquiries, and a wide range of general Client services is up to date and accurate.

To undertake regular proactive visits to ensure compliance with health and safety, tenancy management, unauthorised guests, rent monitoring and pitch abandonment.

To lead the weekly reconciliation and banking of electric and water sales.

To participate in the unauthorised encampment protocol, by attending unauthorised encampments and serving section 77 eviction notices.

To assist with Void control, maintaining the Gypsy & Traveller sites waiting list and processing the allocation of pitches.

To contribute to the local community and work with the local police and associated services to reduce issues and create a positive environment for all.

To assist service users in remedying breaches of their written agreements, to provide statements and attend court when required.

RQ1177163-01-24

**Salary**: £15.43 per hour

Work Location: In person



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