Assistant Gypsy

Contract to start on 29-04-24 until 15-07-24 with a possible extension.

**Job Purpose**:
To take an active part in the provision and management of the Client’s Gypsy & Traveller Service. To contribute to the services vision and embody it’s values.

The Assistant Gypsy & Traveller Services Officer will be responsible for:
To provide assistance to the Gypsy & Traveller Service Manager and officers with the management of the Client’s Gypsy & Traveller sites.

To assist in the general operation and development of the service area.

**Duties and Responsibilities**

To provide a reception service for all telephone enquiries and direct presentations at the Gypsy Traveller site office.

This will involve the provision of basic advice, support and assistance for all service users and for external providers that contact the service.

To encourage and facilitate the provision of additional support through referrals to other officers within the service as required.

To carry out the duties required to ensure the efficient and effective running of the Gypsy & Traveller service and the welfare of it’s residents.

This will include managing and processing the daily sales of utility credits, ensuring records are updated with relevant information and providing a high quality service to all service users.

To assist with the reconciliation and banking of utility credits on a weekly basis.

To present and prepare information as required, including statistical information such as bi annual census counts of Gypsy & Traveller caravans and monthly core data.

To receive and record new repairs and refer these to the appropriate officers for further investigation.

To undertake general administrative duties i.e., scanning & indexing, photocopying, record keeping, maintaining stationery supplies, invoicing and to convene meetings and distribute minutes.

To contribute as a member of a team with the intention of providing a quality service to itscustomers and others and resolving customer complaints.

To provide assistance and support for other managers and officers within the Service, as it reasonably required.

To play a part in the management and continuous improvement of the service as a whole, taking part in the planning process and initiating, facilitating and managing change in a positive manner.

To take part in the management and development of any Quality systems adopted by the service area as required, and to actively support the development of current and emerging technology

To champion Corporate Policies and statutory requirements.

RQ1256973-04-24

Pay: £13.47 per hour

Work Location: In person

Reference ID: RQ1256973-04-24