Travel Money Management Specialist

7 days ago


Cardiff, Cardiff, United Kingdom Travelex Full time

About Travelex

We are a market-leading provider of foreign exchange services, with a global presence and a commitment to simplifying access to international money.

Job Summary

We are seeking a highly motivated and experienced Travel Money Management Specialist to join our team in Culverhouse Cross. As a key member of our team, you will be responsible for managing a team of Travel Service Partners and ensuring that they deliver exceptional customer service and achieve high levels of productivity.

Key Responsibilities

  • Manage a team of Travel Service Partners to ensure they strive to deliver the best possible customer experience to every customer who transacts with Tesco Travel Money.
  • Nurture and mentor the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability with the best training available.
  • Focusing on customer feedback, service levels and the ability of the Travel Service Partners to implement processes and solutions that improve outputs and achieve objectives.
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently.
  • Deliivered on key performance goals both procedural, operational and customer focused.
  • Utilising your keen eye for detail to process daily online FX request and deliveries.
  • Implementing and driving best legal practice and regulatory standards whilst adhering to Travelex compliance procedures to ensure operational compliance and efficiency.

Requirements

  • A passion for leading - You'll know what it takes to galvanise and lead dynamic and diverse teams to deliver on targets and business objectives, putting in place effective processes and procedures to achieve your goals.
  • Great communicator and motivator – You'll find talking with people and building relationships comes naturally to you. You'll not only be a great talker, but a good listener who is understanding of people and their needs. We know people perform better when they feel valued and heard.
  • Great customer service matters to you – You know what good service looks like, you understand the ramification of delivering bad service and a poor customer experience, so you make it your goal to deliver exemplary service in every interaction.
  • Desire to succeed – You'll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

Salary and Benefits

The salary for this position is £27,105 per annum plus a bonus incentive. In addition, we offer a comprehensive benefits package including a pension scheme, life insurance, and employee discounts.

Working Environment

You will be working in a fast-paced retail environment, managing a team of Travel Service Partners and engaging with customers to process foreign exchange transactions. You will also be required to work shifts between Monday to Sunday, depending on your team's requirements.

About Us

Travelex is a leading specialist provider of foreign exchange services. Our mission is to simplify our customers' access to international money, however and whenever. We are committed to providing exceptional customer service and achieving high levels of productivity. If you share our values and are passionate about delivering excellent results, we would love to hear from you.



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