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Tenancy Services Officer

4 months ago

Norwich, United Kingdom Orbit Group Full time

Orbit is a fantastic business and one that’s really going places.

Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home.

Over 50 years later, we’re one of the leading housing providers in the UK. Our services have diversified, our housing portfolio has expanded, and our reputation as an innovator within our sector has grown. But one thing that has never changed. Our belief in people and what they can achieve.

**Your role at Orbit.**

We are looking for a dynamic and inspiring Tenancy Services Officer - Community Safety and Anti-Fraud (CSAF) for our East Region, predominantly covering the Norwich area. We are looking for someone to engage effectively with customers, resolving issues such as ASB, Tenancy Fraud and Hate Crime. You will be working with key partner agencies, such as Local Authority, police and wider internal teams to resolve issue, challenge behaviour and ensure safety across our properties.

You will develop relationships with partner agencies such as MARAC, MAPPA, local authorities, fire and police services to ensure any issues raised are dealt with effectively, supporting both complainants and witnesses. This role will involve a mix of working from home, in office and travel across the Norwich and East Area. This will also involve limited participation in an out of hours rota (to be discussed at interview)

**What will help you make a difference.**
- At least 2 years’ experience in successfully managing Anti-social Behaviour and Tenancy Fraud issues
- High level of knowledge in relevant legislation and best practice relating to Anti-social Behaviour and Tenancy Fraud
- Excellent investigation and evidence gathering as part of effective case management
- Excellent verbal and other communication skills, including the ability to prepare complex reports
- Experience of successfully delivering good outcomes through partnership working
- Able to support customer whilst dealing with difficult and challenging situations and people
- High levels of IT literacy and analytical skills and the ability to understand trends and results
- Car owner - Ability to travel to meet the requirements of the role
- Participate in Out-of-Hours rota
- Flexibility in being able to work evenings (up to 8pm) and Saturdays (up to 1pm) as and when required to ensure delivery of smart customer case management

**Why Orbit?**

**Rewarding your contribution.**

For those who want or need more of a work life balance** **our view is that this role is suitable for WorkSmart. This means we would consider a more flexible working arrangement, where your hours and work location are managed according to business, customer and personal needs. Agile working arrangements will be discussed during the interview process.

Some of our core benefits include:

- Group bonus potential up to 15% of salary
- 27 days annual leave plus bank holidays and the “Orbit day”
- Private medical insurance
- Excellent contributory pension scheme
- Life assurance
- A great pick and mix of flexible benefits including the option to buy and sell holiday and much more

**Our culture and purpose.**

We know that great people are central to achieving our ambitions and as such we want everyone to have a voice and make a positive difference. We are proud to be a Sunday Times 100 Best Companies to work for, this demonstrates we place people at the heart of everything we do. We continue to create a culture that celebrates diversity and an environment where everyone feels able to contribute towards achieving together.

We support our colleagues to be at their best through our wellbeing programme #ThisIsMe, our corporate learning programme, opportunities for professional development, our innovative approaches to making the world and our homes a greener place and our leading reward and recognition package. Because of this our people tell us Orbit is a great place to work for.

At Orbit, our people are enthusiastic and passionate about making a real difference to our customers and communities. We are one team where everyone is connected and encouraged to have the freedom to think differently.

Each year we build many new affordable homes and manage a total portfolio of around 45,000 properties. Over 100,000 people live in an Orbit home and our innovative approach empowers every one of them to grow and thrive. We are commercially driven. The more profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth.

**Work for Orbit. Believe in people.**

We have so much more that we’d like to share with you so please submit your CV demonstrating the value you could bring to Orbit.

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