Customer Service Advisor
4 weeks ago
- Managing your own portfolio of properties regarding maintenance and repairs etc.
- Providing exceptional levels of customer service, corresponding with tenants, landlords, contractors, and other professionals both verbally and in writing
- Delivering Property Management services in line with service level agreements, tenancy agreements, company standards, and industry best practice
- Being the point of contact for any maintenance issues for your portfolio of properties
- Ensuring all legal certification is obtained and in place prior to the commencement of a let and throughout the tenancy
- Gaining authorisation for works to be carried out
- Liaising with contractors for timescale and cost of repairs etc.
- Obtaining tenant authorisation for contractors to gain access to properties for maintenance work to begin
- Recording all actions thoroughly and accurately to leave a paper trail of all communications
- Responsible for all associated administration tasks to support the property management function
- Build and maintain a rapport with your allocated tenants, landlords, and approved contractors
- Co-ordinate and arrange relevant statutory safety checks
- Strong IT skills (MS Office, internet, email systems)
- Excellent numeracy and literacy capabilities
- The ability to communicate professionally and build long-lasting relationships is
- A highly organised and structured approach to work
- Able to work in a fast-paced, demanding environment
- 20 days annual leave (increases with length of service)
- Support in training towards ARLA – NFOPP qualifications (a raise in basic salary once completed)
- Industry-leading training and development
- Team Incentives
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