Customer Support Administrator

1 week ago

Bar Hill, United Kingdom Domino Printing Sciences Full time

**Fixed Term Contract -1 year**

**About the role**
Reporting to the Customer Support Team Manager, your role as Customer Support Administrator will involve working with colleagues and customers around the world to process orders and warranty claims for parts and equipment. You will maintain accurate information in the database to ensure timely returns of all outstanding parts. This is a great opportunity to develop where you will gain valuable experience within a customer support team.

You will be required to work in the office 1 day a week and have the flexibility of hybrid working so can work from home or come into the office on the other 4 days.

As part of your role you will;
- Prioritise enquiries from colleagues and customers using our Customer Relationship Management System.
- Build sustainable relationships and trust with customers and colleagues across the business through open and interactive communication.
- Process warranty requests for parts and equipment by referencing databases and approving or rejecting claims. Contact customers for additional information as required, and to ensure faulty parts are returned in a timely manner.
- Keep detailed records of enquiries, interactions, transactions, and actions taken.
- Escalate unresolved issues as required.
- Process all samples and warranty orders, coordinate with internal departments to fulfil customer needs ensuring customer satisfaction.
- Participate in team meetings to discuss upcoming challenges and find solutions together as a team.

**About you**
To be successful in this role you need to have good interpersonal skill and be an excellent communicator. It would be desirable to have experience of internal account management and CRM, but this is not essential.

The Group Customer Support team is a friendly close-knit team, where you will receive support and encouragement from everyone to succeed.

**What you can expect**
As a talented individual working at Domino, you can expect a competitive salary and a generous benefits package, including:

- 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge.
- A discretionary bonus scheme, a testament to your hard work and dedication.
- Life insurance, providing security and peace of mind for you and your loved ones.
- Medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority.
- Join our green car scheme, a step towards a more environmentally friendly commute.
- Pension plan, starting with 8% employer contributions.

We recognise that flexible homeworking can be beneficial and at Domino we want people to feel able to own the way they work. What this looks like might vary between teams - what’s important is that we enable you to get the best from us and for us to get the best from you, whether that’s from your home office or on site, as long as we continue to collaborate and enable great outcomes for our customers._ _

We are a highly successful company, we’re large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded.

**About Us**

**Positions may be at an advanced stage of the recruitment process and can close at any time.

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