Customer Support Administrator

7 months ago


Burgess Hill, United Kingdom Clearwell Mobility Full time

**About us**

Clearwell Mobility is a family run business established in 2004. The company ethos is service driven, and we aim to provide exceptional support for our elderly and disabled customers. We employ people who are professional, friendly and adaptable in our 12 shops in Sussex, Surrey and Kent as well as our Head Office in Burgess Hill.

**Responsibilities**:

- Assist with the booking of appointments for home visits to customers
- Generate quotes as required for Engineering, Adaptations and Charity customers, including Motability.
- Generating invoices for Engineering and Adaptations activities
- Process customer orders and payments accurately and efficiently.
- Organising the return of warranty parts to manufacturers and gaining credit
- Maintain customer service records and arrange annual servicing.
- Maintaining safety files for each manufacturer and communicating with engineers
- Provide overall administration service support to the Adaptations and Engineering teams

Skills Needed
- Good communication skills - written, listening and verbal
- Able to prioritise and manage own workload and take ownership of tasks
- Numerate
- Self-motivated and organised
- Able to build rapport and empathise, friendly and approachable
- IT literate, Word, Excel and Outlook

**Job Types**: Full-time, Permanent

Pay: From £23,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Loyalty bonus

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person



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