Customer Support Administrator

3 months ago


Burgess Hill, United Kingdom Clearwell Mobility Full time

**About us**

Clearwell Mobility is a family run business established in 2004. The company ethos is service driven, and we aim to provide exceptional support for our elderly and disabled customers.

**Responsibilities**:

- Assist with the booking of appointments for home visits to customers
- Generate quotes as required for Engineering, Adaptations and Charity customers, including Motability.
- Generating invoices for Engineering and Adaptations activities
- Process customer orders and payments accurately and efficiently.
- Organising the return of warranty parts to manufacturers and gaining credit
- Maintain customer service records and arrange annual servicing.
- Maintaining safety files for each manufacturer and communicating with engineers
- Provide overall administration service support to the Adaptations and Engineering teams

Skills Needed
- Good communication skills - written, listening and verbal
- Able to prioritise and manage own workload and take ownership of tasks
- Numerate
- Self-motivated and organised
- Able to build rapport and empathise, friendly and approachable
- IT literate, Word, Excel and Outlook

**Job Types**: Full-time, Permanent

Pay: From £23,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Loyalty bonus

Work authorisation:

- United Kingdom (required)

Work Location: In person



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