Customer Support Administrator
3 months ago
**About us**
Clearwell Mobility is a family run business established in 2004. The company ethos is service driven, and we aim to provide exceptional support for our elderly and disabled customers.
**Responsibilities**:
- Assist with the booking of appointments for home visits to customers
- Generate quotes as required for Engineering, Adaptations and Charity customers, including Motability.
- Generating invoices for Engineering and Adaptations activities
- Process customer orders and payments accurately and efficiently.
- Organising the return of warranty parts to manufacturers and gaining credit
- Maintain customer service records and arrange annual servicing.
- Maintaining safety files for each manufacturer and communicating with engineers
- Provide overall administration service support to the Adaptations and Engineering teams
Skills Needed
- Good communication skills - written, listening and verbal
- Able to prioritise and manage own workload and take ownership of tasks
- Numerate
- Self-motivated and organised
- Able to build rapport and empathise, friendly and approachable
- IT literate, Word, Excel and Outlook
**Job Types**: Full-time, Permanent
Pay: From £23,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Loyalty bonus
Work authorisation:
- United Kingdom (required)
Work Location: In person
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