Supervisor, Bicester Village
7 months ago
**Overview and purpose of the role**:
Under the leadership and guidance of the Store Management, as _a Supervisor_ you are responsible for providing outstanding customer service, building and maintaining a loyal client base, providing clients with product knowledge, informing clients of new arrivals and working as part of a team to meet individual, boutique and brand objectives. You are the first relay of supervision on the floor with the team. You organize, supervise the work on the floor, according to the instructions given to you. As a role model for the rest of the team, you need to be excellent in your relationship with customers and to be able to transfer your knowledge and skills to the sales associates.
**Key Responsibilities of the role**:
- **Service delivery**_
- Partnering with associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs.
- Performing all sales associate duties at the highest level of expectation to ensure perfect luxury service.
- Participating actively in the daily briefing and ensuring that it is properly understood by the teams in the daily monitoring of their activities on the floor.
- Responding to all client queries and issues in a professional, effective and timely manner.
- Carrying out accurately of weekly analyses and weekly reports if requested by the Manager.
- Managing sales team, participating in their development and in the development of the store's turnover through sales actions.
- Assisting the management team in the deployment and implementation of the Christian Louboutin Sales Ceremony by the teams
- Operationally develop the members of the team teaching them sales technics and coaching them.
- Supporting the team in the realization of turnover (sales advice/personalized follow-up).
- Demonstrating and reflecting the luxury brand image through the service you deliver, your positive and professional attitude, personal grooming, dress code and through the expected standards of behavior.
- Attending and participating in all training events such as sales techniques, sales ceremony or product knowledge trainings.
- **Team Work**_
- A proactive member of the team, working towards achieving tasks set and to meeting the store targets and goals.
- Partnering effectively and collaboratively with all team members to contribute to a professional and rewarding workplace culture.
- Assisting the management team alongside fellow colleagues to support with the daily operations or back office activities of the location.
- **Results Driven**_
- Actively striving to support sales team in achieving key performance indicators, in order to improve boutique/concession results and reaching individual and store targets.
- Demonstrating competent awareness of our overall business performance and the surrounding market/industry.
- Developing detailed and extensive knowledge of our brand culture and DNA, in order to feed in-store collective skillset/knowledge.
- **Product Knowledge**_
- Developing detailed and extensive knowledge of all products and our brand culture and DNA, in order to provide exceptional customer service and to build sales.
- Be an expert in product information, including knowledge of the influence of the design, the construction and craftsmanship of the product, the materials used, and how to take care of the product.
- **Relationship Building & Customer Relationship Management**_
- Building and maintaining quality relationships with clients, resulting in strong sales performance.
- Ensuring loyalty to the brand by development of these relationships through personal interaction and active client-telling.
- Driving CRM in your location and maintenance of your client file/book.
- Demonstrate an entrepreneurial approach to growing your client base and client spend including outreach to clients for events
- **Operational management of the field team**_
- Supporting the induction of new sales associates with huge attention to details under supervision of the store manager
- Supporting the training and development of the team on till procedures, Health and Safety and Loss Prevention, together with the Store Manager.
- Supporting the management team with Planning, opening/closing of the store, organization, stock management, cash management and reporting.
- Setting an example for the team by acting as a role model living our Values
- **Backoffice management**_
- Preparing cash for cash-in-transit companies.
- Controlling and filing of Z ticket and tax refund.
- Accessing sales reports when needed in coordination with on duty managers to update hourly/daily KPIs.
- **Skills and Requirements**:_
- In order to deliver the main responsibilities of the role, you will need the following skills:_
- **Technical skills**:_
- Substantial experience as a Supervisor for a luxury brand
- Previous experience in selling high end luxury products (shoes and leather goods accessories) preferable.
- Excellent understanding of store procedures and s
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