Workplace Co-ordinator

3 weeks ago


Derby, United Kingdom Mitie Full time

**Main Duties**
- Supporting the management of the front of house team to deliver an authentic first-class service
- Ensure our brand and cultures are fully delivered by all our team members
- Promote the service offering internally and externally to deliver growth within the region
- Ensure customer requests are dealt with efficiently and effectively
- Develop and work to a standard set of operating procedures processes
- To oversee the operational delivery of all service lines and contractors operating within the facility
- Be a key driver in delivering a customer excellence culture
- Build professional relationships with key stakeholders to develop knowledge of personal requirements
- Build relationships with the Mitie service partners and contractors ensuring all are joined up in delivering to the strategy
- Act as the central point of contact on-site for all service lines, contractors, clients and guests
- Carry out internal audits and inspections and use data to drive improvements and efficiencies
- Attend and formulate actions from monthly service reviews
- Collaborate across the rest of the portfolio to ensure consistency
- Create a culture of innovation and to present suggestions and initiatives to the senior managers
- To support planned audits
- Manage communications to the facility
- To assist in any other reasonable duties as required by your colleagues, managers or clients

**Person Specification**
- Experience in a similar role
- Experience of FM practice
- Leader with a commitment to support their colleagues
- Passionate about exceptional customer service
- Ability to build positive relations with colleagues, guests and clients
- Able to work off their own initiative and with mínimal direction
- Proactive, flexible approach and ability to problem solve
- IOSH or other relevant QHSE qualification desirable
- Knowledge of technology based products used in a corporate office environment
- Excellent communication skills and exceptional attention to detail
- Immaculate personal presentation endorsing the Signature ethos
- Excellent time management and organisational skills
- Computer literate (Word, Excel, Outlook E-mail)


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