Itil Process Assurance Lead

4 weeks ago

Derby, United Kingdom Rolls-Royce Full time

**Job Description**:
**ITIL Process Assurance Lead - Submarines**

**Full time**

**Derby /Hybrid**

**Why Rolls-Royce?**

An exciting opportunity has arisen for **ITIL Process Assurance Lead **to join Rolls-Royce Submarines in Derby.

We’re a leader in propulsion system design and development for the Royal Navy’s nuclear submarine fleet and the sole provider and technical authority.

Join us and we’ll provide an environment where you can be yourself. An inclusive, digital-first culture that invests in you, gives you a platform for continuous learning, and access to an incredible breadth and depth of opportunities to grow your career.

Being part of the Service Integrator function, contributes to overall Service Strategy for the management of Rolls Royce Submarines IT Services.

We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.

Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home or another remote location. It’s a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week.

**What you will be doing**:
You will own one or more ITIL process disciplines and be accountable for design, configuration, and operational delivery to support business outcomes. This includes, agreeing the ITIL discipline strategy, policy & process design with alignment to SLA's and defining associated governance & metrics (KPI's) to support business outcomes.
- Ensure that all requests for IT Services by the business are dealt with according to ITIL standards and procedures. Provides overall governance for IT across all service towers. Interfaces with and influences the Service Desk outcomes.
- Ensure Supplier/Vendor performance to ITIL processes by ensuring consistent compliance, improvement and supporting their delivery & performance through regular Service Reviews & day to day management as required.
- Be accountable to own & co-ordinate the negotiation &/or resolution of complex service management issues and disputes involving suppliers and users, arbitrating and reconciling the supplier, service and business views of the service.
- Be a point of escalation for IT Business partners to be able to support process outcomes in terms of Service Delivery where IT Service availability requires change or improvement by delivering business focused service reporting based on process performance & consumption.

**Who we are looking for**:
At Rolls-Royce we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles.
- The role requires a broad understanding of IT Service Management disciplines, Service Integration and associated toolsets.
- Can demonstrate the ability to build strong and effective work relationships within Service Management, across suppliers, business users and throughout the wider IT Supply chain and internal Submarines organisation.
- Can demonstrate experience of making judgements as SME where precedent may not exist and can demonstrate excellent interpersonal and communication skills and promote outcomes in ambiguous circumstances.
- Experience of managing service integration within a sourced multi-provider environment.

We’re an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.

Due to the nature of work the Business conducts and the protection of certain assets a person has to be a UK national or in MoD approved cases a Dual National from a non ITAR country.

**Closing date: 25th August 2023**

**Job Category**:
Information Technology

**Posting Date**:
04 Aug 2023; 00:08

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