Network Operations Technical Analyst
1 day ago
**Job Title: Network Operations Technical Analyst**
**Corporate Title: Officer**
**Location: Chester**
**Bank of America**:
We are a financial services company offering a wide array of opportunities across many functions. Our focus on the financial success of our clients - individuals, companies and institutional investors - shapes the way that we organize ourselves and run ourbusiness.
Global Technology delivers technology services globally across the bank's eight lines of business that serve individuals, companies and institutions. The team also focuses on digital banking, payments, infrastructure, data management and technology that enhancescyber security, and risk and capital management.
Innovation is at the heart of all Global Technology does. As a member of Global Tech, you will use leading technologies such as robotics and artificial intelligence, as well as improved processes, to build our business. The team has replaced core platformsand simplified its infrastructure to improve speed to market. Its private cloud provides an environment that is scalable and secure. Global Tech uses data and analytics to enhance service, provide solutions and deepen relationships.
**Role Description**:
The areas of focus for this role includes Monitoring & Event Management, Incident Management, and Level 1 triage of networking. Network exposure will include (but not limited to) routing & switching, perimeter security, traffic management, content inspectioninfrastructure, and emerging technologies such as Software Defined Networking. You are expected to have a basic understanding of networking protocols with the ability to adopt new technologies and troubleshooting methodology (including the use of proactiveand reactive tools). The work is always in alignment to the current and approved Network Services Standards, Incident and Problem Management Policies & Procedures, governance and management policies set forth by the firm.
**The Team**:
The team consists of 25 Network Operations engineers, conversant in a range of Data, Security, Voice and Collaboration technologies. The team are based in 3 locations within the UK - Chester, London and Camberley although this specific role is Chester based.The team has a close working relationship that supports each other and is considered a high performing team. The team is also part of a follow the sun model so this involves interaction with our global colleagues in the AMRS and APAC regions (specificallythe US, Singapore and India).
**Core Skills**:
- Operational support of network environments:
- Switching & Routing (underlay and overlay)
- Firewall, Traffic Management, Content Inspection, and DNS
- Identify service impact, interpret monitors, dashboards, traffic captures, and logs using:
- Splunk, SevOne, IBM Watson AI Ops, Wireshark, NetScout, and Gigamon
- Cisco Nexus / ACI, Arista CloudVision, VMware vSphere
- Identify possible production failure scenarios through eyes on glass monitoring of IT infrastructure Services
- React to the failure according to business impact, and communicates with management and technical escalation
- Initiate production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting and appropriate team engagement, engage in technical research and troubleshooting, and escalate to next level of leadership as needed
- Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent, and ensure any necessary follow-ups are scheduled
- Responsible for data quality and completion of incident tickets, including ensuring all impacts are accurately recorded and documented in the system of record
- Work ad-hoc reports and offline incidents at the direction of the senior team members or leadership
- Promote and enforce production governance during triage/testing and fix efforts, exercises judgment within defined procedures and practices to determine appropriate action
- Adhere to design standards and global design authority processes and procedures
- Assemble professional documents based on existing templates and ability to provide accurate work descriptions with assumptions, and caveats.
**Required Skills**:
- Basic understanding of Internet protocols and networks:
- WAN, LAN, TCP/IP, DNS, UDP, IPv4, IPv6, BGP
- OSI layers 1-7
- Basic understanding of troubleshooting methodologies for networking problems
- Basic understanding of Network Automation tools and processes
- Self-starter/self-directed, organised and detail oriented
- Strong technical acumen and analytical skills
- Excellent client interfacing skills
- Good verbal and written communication skills
- Experience aligning actions to business impact and service restoral
- Demonstrates ownership: Is accountable and can hold others accountable (professionally)
- Ability to operate with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours) to successfully interact and communicate on a global level
Desired Skills:
- Experience in Networking-related disciplines within a design, implementation, or operations role
- Basic understanding of JIRA, Confluence, Agile framework & SCRUM ceremonies
- Relevant Industry certifications in Network Technologies
- Cloud or Software Defined Networks knowledge and experience
- Experience with SDN; Cisco ACI, VMware NSX, Arista CloudVision
- Experience with SDWAN, preferred if on CloudGenix (Palo Alto)
- Experience with automation tools such as Python, Ansible, YAML or Django, API calls (to ticketing systems and network devices), and frontend web development
- Experience working in an Agile environment
- Experience of working within Financial Services (Insurance, Banking, Investment banking)
- Experience with other network technologies
- Proxy/Threat Prevention, DDI, Load Balancing, and AAA
**Bank of America**:
Good conduct and sound ju
-
Network Operations Technical Analyst
1 day ago
Chester, United Kingdom eFinancialCareers Full time**Job Title: Network Operations Technical Analyst** **Corporate Title: Officer** **Location: Chester** **Bank of America**: We are a financial services company offering a wide array of opportunities across many functions. Our focus on the financial success of our clients - individuals, companies and institutional investors - shapes the way that we organize...
-
Senior Operations Analyst
2 days ago
Chester, United Kingdom Shortlist Recruitment Limited Full time**Senior Operations Analyst ** **Chester** **£40,000** ShortList Recruitment have a fantastic opportunity for an Senior Operations Analyst to join market-leading business based in Chester. The Senior Operations Analyst are looking for someone who can join and share their vision for technical innovation. Reporting to the Lead Operations Analyst, this...
-
Technical Services Analyst
1 week ago
Chester, Cheshire, United Kingdom Hays Technology Full timeHays Technology is seeking a skilled IT Service Analyst to join their team. As a key member of the technical services team, you will be responsible for providing 1st-2nd Line support to users across multiple sites nationwide.Key Responsibilities:Hardware and software supportAsset management - configure, deploy, document managementLaptop and hardware roll...
-
IT Technical Analyst
4 days ago
Chester, United Kingdom Cast UK Limited Full time**IT Technical Analyst - SQL** **Chester** **£35,000 + Benefits** **Role Profile** Cast UK have been instructed by an exciting e-commerce customer to recruit an IT Technical Analyst, with SQL experience for their office based in Chester. This is an essential hire for the business during a period of continued growth and significant digitaltransformation...
-
Network Operations Engineer
7 days ago
Chester, United Kingdom C4S Search Ltd Full time**JOB TITLE**: Network Operations Engineer **LOCATION**: Chester, Cheshire **SALARY**: £30,000 - £35,000 per annum DOE Fully funded training & Certification support| private healthcare after 12 months | Company laptop and mobile | Incremental salary increases linked to certification progress **WAY OF WORKING**: Full Time| Office-based (First 6 months) |...
-
Senior Operations Analyst
2 days ago
Chester, United Kingdom McGregor Boyall Full time**Senior Operations Analyst** **£35,000 - £45,000** **Hybrid working (Chester)** **Full time, Permanent** I am thrilled to be seeking a brand-new Senior Operations Analyst for the UK's leading holiday and travel company. We are experiencing a surge in bookings following a staycation boom meaning we are busier than ever, reaching record numbers for...
-
Network Operations Shift Lead
1 day ago
Chester, United Kingdom eFinancialCareers Full time**Job Title: Network Operations Shift Lead** **Corporate Title: Vice President** **Location: Chester** **Bank of America**: We are a financial services company offering a wide array of opportunities across many functions. Our focus on the financial success of our clients - individuals, companies and institutional investors - shapes the way that we organize...
-
Technical Service Analyst
7 days ago
Chester, Cheshire, United Kingdom Canvas Reply Full timeWe are seeking a skilled Technical Service Analyst to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical expertise to our clients.Main ResponsibilitiesFoster strong relationships with clients to ensure long-term partnershipsCollaborate with development teams to resolve...
-
Senior IT Service Operations Lead
4 days ago
Chester, United Kingdom Rise Technical Recruitment Limited Full time**Senior IT Service Operations Lead Chester, Hybrid Working (2 days a week in the office) £45,000 - £52,000 + Bonus, Private Healthcare, Holiday (35 days), Pension (16%), Lifestyle benefits, Annual Pay Review** This is an excellent opportunity for a talented IT Service Operations Lead to join a multinational blue-chip company in a highly technical and...
-
Technical Service Analyst
2 weeks ago
Chester, Cheshire, United Kingdom Geenen IT Systeme Full timeWe are looking for a Technical Service Analyst to join our team in London, Manchester or Chester. This is a permanent position that offers a competitive salary and the opportunity to work with a fast-growing digital agency.About UsWe are Canvas Reply, an 130+ person digital experience agency, development house, and consultancy with offices in London,...
-
Network Operations Centre Lead
7 months ago
Chester, United Kingdom Bank of America Full time**Job Title: Network Operations Centre Lead** **Corporate Title: Vice President** **Location: Chester** **Company Overview**: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates,...
-
Technical Service Desk Analyst
2 weeks ago
Chester, Cheshire, United Kingdom Proclinical Staffing Full timeProclinical Staffing is seeking a Technical Service Desk Analyst with strong German language skills to join our team. In this role, you will provide technical support to our global employee base, primarily focusing on the EMEA region.You will be responsible for handling initial client contact, troubleshooting and resolving IT/application issues, and...
-
Technical Service Desk Analyst
1 month ago
Chester, Cheshire, United Kingdom Pontoon Full timeWe are seeking a motivated Service Desk Analyst to join our client's team in Chester. As a key member of the 24/7 Global Service Desk, you will be responsible for providing high-quality technical support to internal employees.Key Responsibilities:Providing first-line support for internal employees' resources via voice and chat channels.Basic troubleshooting...
-
Tech Support Analyst
6 days ago
Chester, United Kingdom Cast UK Limited Full time**IT 1st Line Support** **Chester** **£35,000 per annum** **Role Profile** Cast UK have been instructed by an exciting e-commerce customer to recruit a Technology Support Analyst for their office based in Chester. This is an essential hire for the business during a period of continued growth and significant digital transformationthat will provide...
-
Technical Service Desk Analyst
2 weeks ago
Chester, Cheshire, United Kingdom SitePoint Pty Full timeAbout the RoleWe are looking for a Technical Service Desk Analyst to join our Group Technology team at SitePoint Pty. Located in Eaton Estate, Chester, this full-time position comes with an estimated salary range of £32,000 - £38,000 per annum.ResponsibilitiesThe ideal candidate will be responsible for providing 1st, 2nd, and some 3rd line technology...
-
Operations and Derivatives Analyst
3 weeks ago
Chester, Cheshire, United Kingdom The Tailored Closet and PremierGarage of Nashville Full timeKey ResponsibilitiesThe successful candidate will be responsible for:Supporting the Global Derivative Settlements teamContacting partners globally across all levels of seniorityThis is a unique opportunity to work as an Operations and Derivatives Analyst within a dynamic organization like The Tailored Closet and PremierGarage of Nashville. With a competitive...
-
Operational Risk Analyst
2 months ago
Chester, United Kingdom CV-Library Full timeOperational Risk Analyst - Contract to 10th June 2025 Location: Chester (Hybrid working) Salary: From £55,000 per annum, plus benefits Our client, one of the world's leading financial institutions, is seeking an Operational Risk Analyst to join their team in Chester on a fixed-term contract until 10th June 2025. With the possibility of...
-
Graduate Network Modeller
7 months ago
Chester, United Kingdom RSK Group Full time**Binnies **an **RSK Group** company is recruiting a **Graduate Network Modeller** to work within our Consultancy team on water projects. As a Graduate Network Modeller, you will have the opportunity to develop your skills in using a computer programme to model the existing drainage networks of water companies both in the UK and overseas. The projects...
-
Business Risk Analyst
2 weeks ago
Chester, Cheshire, United Kingdom Adecco UK Full timeRisk Analyst Role in Network Service AssuranceLocated in Chester, with a 3-day onsite commitment per week.Contract duration: Initial 6-month contract, with potential for extension.Estimated salary: £400.00-£600.00 per day, depending on experience and qualifications.About the PositionThis is an exciting opportunity to join our Network Service Assurance team...
-
Operational Risk Analyst
2 days ago
Chester, United Kingdom Pontoon Full time**Job title**:Operational Risk Analyst **Location**:Chester **Duration**:6 months initially **The Role**: The FX, Commodity Operations & Derivatives Confirmations and settlements (FCO&DCS) team performs end to end trade control, confirmation and settlements processes across FX and Commodities, and confirmations and settlement processes across Equity and...