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Network Operations Technical Analyst

4 months ago

Chester, United Kingdom eFinancialCareers Full time

**Job Title: Network Operations Technical Analyst**
**Corporate Title: Officer**
**Location: Chester**
**Bank of America**:
We are a financial services company offering a wide array of opportunities across many functions. Our focus on the financial success of our clients - individuals, companies and institutional investors - shapes the way that we organize ourselves and run ourbusiness.
Global Technology delivers technology services globally across the bank's eight lines of business that serve individuals, companies and institutions. The team also focuses on digital banking, payments, infrastructure, data management and technology that enhancescyber security, and risk and capital management.
Innovation is at the heart of all Global Technology does. As a member of Global Tech, you will use leading technologies such as robotics and artificial intelligence, as well as improved processes, to build our business. The team has replaced core platformsand simplified its infrastructure to improve speed to market. Its private cloud provides an environment that is scalable and secure. Global Tech uses data and analytics to enhance service, provide solutions and deepen relationships.
**Role Description**:
The areas of focus for this role includes Monitoring & Event Management, Incident Management, and Level 1 triage of networking. Network exposure will include (but not limited to) routing & switching, perimeter security, traffic management, content inspectioninfrastructure, and emerging technologies such as Software Defined Networking. You are expected to have a basic understanding of networking protocols with the ability to adopt new technologies and troubleshooting methodology (including the use of proactiveand reactive tools). The work is always in alignment to the current and approved Network Services Standards, Incident and Problem Management Policies & Procedures, governance and management policies set forth by the firm.
**The Team**:
The team consists of 25 Network Operations engineers, conversant in a range of Data, Security, Voice and Collaboration technologies. The team are based in 3 locations within the UK - Chester, London and Camberley although this specific role is Chester based.The team has a close working relationship that supports each other and is considered a high performing team. The team is also part of a follow the sun model so this involves interaction with our global colleagues in the AMRS and APAC regions (specificallythe US, Singapore and India).
**Core Skills**:

- Operational support of network environments:

- Switching & Routing (underlay and overlay)
- Firewall, Traffic Management, Content Inspection, and DNS
- Identify service impact, interpret monitors, dashboards, traffic captures, and logs using:

- Splunk, SevOne, IBM Watson AI Ops, Wireshark, NetScout, and Gigamon
- Cisco Nexus / ACI, Arista CloudVision, VMware vSphere
- Identify possible production failure scenarios through eyes on glass monitoring of IT infrastructure Services
- React to the failure according to business impact, and communicates with management and technical escalation
- Initiate production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting and appropriate team engagement, engage in technical research and troubleshooting, and escalate to next level of leadership as needed
- Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent, and ensure any necessary follow-ups are scheduled
- Responsible for data quality and completion of incident tickets, including ensuring all impacts are accurately recorded and documented in the system of record
- Work ad-hoc reports and offline incidents at the direction of the senior team members or leadership
- Promote and enforce production governance during triage/testing and fix efforts, exercises judgment within defined procedures and practices to determine appropriate action
- Adhere to design standards and global design authority processes and procedures
- Assemble professional documents based on existing templates and ability to provide accurate work descriptions with assumptions, and caveats.

**Required Skills**:

- Basic understanding of Internet protocols and networks:

- WAN, LAN, TCP/IP, DNS, UDP, IPv4, IPv6, BGP
- OSI layers 1-7
- Basic understanding of troubleshooting methodologies for networking problems
- Basic understanding of Network Automation tools and processes
- Self-starter/self-directed, organised and detail oriented
- Strong technical acumen and analytical skills
- Excellent client interfacing skills
- Good verbal and written communication skills
- Experience aligning actions to business impact and service restoral
- Demonstrates ownership: Is accountable and can hold others accountable (professionally)
- Ability to operate with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours) to successfully interact and communicate on a global level
Desired Skills:

- Experience in Networking-related disciplines within a design, implementation, or operations role
- Basic understanding of JIRA, Confluence, Agile framework & SCRUM ceremonies
- Relevant Industry certifications in Network Technologies
- Cloud or Software Defined Networks knowledge and experience
- Experience with SDN; Cisco ACI, VMware NSX, Arista CloudVision
- Experience with SDWAN, preferred if on CloudGenix (Palo Alto)
- Experience with automation tools such as Python, Ansible, YAML or Django, API calls (to ticketing systems and network devices), and frontend web development
- Experience working in an Agile environment
- Experience of working within Financial Services (Insurance, Banking, Investment banking)
- Experience with other network technologies
- Proxy/Threat Prevention, DDI, Load Balancing, and AAA
**Bank of America**:
Good conduct and