Complaints & Fraud Administrative Assistant

5 months ago

Rainham, United Kingdom Wrisk Full time

About Wrisk:
Wrisk is reinventing insurance for today's digital consumer based on a vision that insurance ought to be simple, transparent and personal. The insurance platform developed by Wrisk combines the best customer experience, modern technology,insurance know-how and a unique distribution strategy for the automotive sector. Having already created differentiated insurance experiences in the UK for brands like BMW, MINI, Volvo, heycar, Wrisk, Jaguar and Land Rover is now looking to expand platform capability to target other markets, initiatives and territories.

About the role:
**Responsibilities**:
Data Analysis
- Populate and Analyse Payments and Fraud Data to identify suspicious activity and implement corrective actions

Verification Checks
- Conduct verification checks on policies that have raised suspicion by requesting documentation from policyholders to ensure we hold accurate information and make adjustments based on verification result

Administration
- Complete SIRA checks on customers who have been marked fraudulent and update customer data on SIRA to prevent fraud on our platform.

**Requirements**:

- Previous experience in an administrative role preferred.
- Familiarity with Stripe, Jira, and Twilio preferred but not required.
- Excellent organisational skills and attention to detail.
- Strong written and verbal communication skills.
- Ability to work independently and prioritise tasks effectively.

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