Customer Service Assistant
7 days ago
We are looking to recruit a customer services assistant to join our team at Forest Freight.
We are looking for someone with high standard of written and spoken English, You’ll need be confident on the phone and be able to gain an understanding of our business and the logistics industry within a quick time period.
Previous experience working in a Customer Service environment is preferred. You will need to have good attention to detail, be organised, computer literate and able to work effectively as part of a team.
This role will suit a calm and patient individual who has a positive and enthusiastic approach to their work.
**Essentials**:Excellent Verbal & Written Communication skills
**Responsibilities**:
- Resolving collection/delivery issues and providing customers with constant communication with regards to any issues.
- General administrative tasks.
- Continually develop and increase knowledge of logistics.
- Taking general telephone calls and diverting them to the correct department.
**Personal Skills**
- Able to work on own initiative and as part of a team
- Experience in complaint handling
- Confident
- Positive, can do attitude
We provide training on our systems and the logistics industry.
**Job Types**: Permanent, Full-time
**Salary**: From £25,000.00 per year
**Benefits**:
- Company events
- Company pension
- Gym membership
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Rainham, RM13 8UJ: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Client Services Occupations: 1 year (preferred)
Work Location: In person
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