Patient Administrator

5 months ago

Cirencester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

To work as part of the Health Records team assisting in providing effective and efficient administrative support services to the designated team to ensure consistency across the service area.

Support the delivery of a comprehensive administrative and support function to the service areas to meet the needs of patients, service users and visitors at Cirencester and Fairford Hospitals.

You will need to undertake key roles identified by your Manager which will assist in the smooth running of the department.

To participate in the smooth running of the department on a day to day basis.

To be responsible for working with colleagues and managers to ensure service delivery

To communicate effectively with all grades of staff.

To adhere to trust policies and procedures and to abide by any employment laws.

To communicate effectively.

To ensure all patient notes are available for clinics and are accurately prepared prior to the clinic, outcomes of clinics are actioned and follow-up appointments are arranged.

Patient notes are kept up to date, accurate and stored safely within the health records notes library.

Assist with management of the notes library, dealing with any requests for notes, filing, archiving and accurately tracking any movement of the notes.

Undertake a range of receptionist duties in Outpatients acting as a first point of contact for the organisation, maintaining a calm and appropriate manner in a variety of situations and seek support as required.

To participate in the opening, sorting and distribution of post.

To use equipment safely and appropriately, following local instruction.

To be proficient in the moving and handling techniques required in department.

To undertake mandatory learning and development.

To work in other departments within the hospital as staffing levels dictate.

At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.

Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.

Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.

Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our people’s skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

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