Customer Service Representative

4 months ago

Peterborough, United Kingdom THE ONE GROUP Full time

Are you ready to future-proof your career with a company that's leading the charge in adapting to the modern world? Look no further A prestigious central Peterborough company is on the lookout for a seasoned Customer Support Representative to join their dynamic Customer Experience Team.

We're seeking individuals with a proactive mindset, problem-solving skills, and a knack for managing pre-installation processes with finesse. The company takes pride in delivering premium service, and you'll be at the forefront of maintaining that reputation.

Your responsibilities will include customer contact during the quoting phase, navigating them through the entire process, liaising with various departments for efficient issue resolution, aiding in engineer job planning, handling data entry on customer portals, managing workloads, and nurturing positive relationships with clients, customers, and engineers.

In return for your dedication, we offer a competitive salary of up to £25,000 per year, coupled with an extensive benefits package. Enjoy perks such as 20 days of annual leave plus bank holidays, a workplace pension, a car salary sacrifice scheme, a cycle-to-work scheme, a health and wellbeing program, birthday surprises, monthly treats, ongoing training, and free on-site parking.

But the real appeal of this role lies in being valued and recognized. At the company, you're not just a number; your opinion matters, and your growth is a priority. Join a team where your talents are appreciated and cultivated. With opportunities for advancement, like one of the managers who secured three promotions in three years, the sky's the limit

They are a reputable company with a Trustpilot score of 4.9 out of 5 and proud recipients of the Which? Trusted Trader status. Plus, enjoy the perks of Monday to Friday 9-5 hours with complimentary parking

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Employee mentoring programme
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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