Medical Receptionist

**Beaconsfield Medical Practice**

**Job Title - Receptionist**
**Reports to - Reception Manager**

**Main Purpose of the Role**:
To ensure that enquiries from patients are handled efficiently and courteously and in a timely manner.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

**Main Duties**

**Reception**
To have a thorough knowledge of all Practice procedures/adhere to protocols
Receive patients at front desk; dealing with all queries and requests including taking payment for any non
GMS work carried out by the surgery
Deal with all telephone enquiries including booking appropriate appointments
Process appointment requests efficiently and courteously via telephone and in person
Registration of new patients; following procedures and protocols in place
Be able to process computer data; including change of address ensuring they are still within Practice area
Process repeat prescription requests in accordance with Practice guidelines
Action incoming tasks
Clear rooms after surgeries
Check waiting area tidy
Ensure that all messages/information is correctly relayed and in a timely manner
Process any administrative tasks associated with Role
Maintain confidentiality at all times
Assist in maintaining high levels of infection control

**Other Duties**

Provide holiday/sickness cover for reception
Attend training courses and meetings as required to ensure you have the skills and information to carry out the role effectively
Assist Admin team with Quality Outcome Framework (QOF)

All staff must familiarise themselves with the staff handbook which includes all aspects of H&S / confidentiality / data protection etc

The list of duties in the job description should not be regarded as exclusive or exhaustive. There will be other duties and requirements associated with the role. The Practice reserves the right to update the job description from time to time to reflect changes to the role or business needs.

**PERSON SPECIFICATION**

**Receptionist**

**The Person We Are Seeking**

It is not essential that the person appointed has NHS experience; Good customer service skills plus an ability to work methodically with a keen eye for detail and good IT skills is more important

A good team player is essential

**Essential Desirable**

**Skills, Abilities ** Excellent team and interpersonal Experience of working in a
**& Competencies **skills general practice, medical
- Superb communicator (verbal and environment written).
- Good IT skills and used to working in Experience of clinical systems an IT-dependent environment.
- Attention to detail Experience of working in an
- Customer-care skills and ability to area dealing with sensitive deal with the public. and confidential information
- Excellent time management
- Ability to work in an organised, accurate and methodical manner

**Personal ** Good listener and empathiser.
**Qualities** Able to solve problems.
- Enthusiastic with energy and drive.
- Hard working, reliable and resourceful.
- Self-motivated and able to work with mínimal direction.
- Tact, diplomacy & discretion
- Honesty
- Good sense of humour.
- Good team player

**Job Types**: Part-time, Permanent
Part-time hours: 22.5 per week

**Salary**: From £9.60 per hour

**Benefits**:

- Company events
- Company pension
- Sick pay

Schedule:

- Day shift
- Monday to Friday

COVID-19 considerations:
The practice follows government guidelines for NHS organisations.

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

Application deadline: 03/01/2023