Receptionist

2 months ago

Brighton, United Kingdom The London Women's Clinic Ltd. Full time

**Location**: Brighton

**About the company**:
The London Women’s Clinic provides fertility treatment to women and couples across England and Wales. Established in 1985 in Harley Street, the London Women’s Clinic has since pioneered many of the routine techniques used to treat fertility today.

Our state-of-the-art facilities include on-site laboratories and theatres led by a team of consultants, embryologists, genetics, and nursing staff with over 30 years’ experience. We also have regional centres in Cardiff, Swansea, Bristol, giving patient’s local access to world-class fertility care. We are an equal opportunities employer.

**About the role**:
An exciting opportunity has arisen for a highly motivated Receptionist/Cashier to join our team in Brighton. This is a new site for London Women’s Clinic and we are excited to bring a team together to execute a high class service for our patients.

We are looking for a friendly, flexible and person-centred individual with great attention to detail and an excellent team player to join the team and support the running of the clinic.

**Job specification**:
The job will take the important role of representing the clinic as the first point of physical contact. Ensuring patients are comfortably greeted and liaise between all on site departments to satisfy our patient’s needs.

You will need to ensure the clinic runs smoothly, appointments are kept to time, payments are captured and consumables/stock is managed.

As you become more confident with our treatment options, you will be able to talk through costs with patients.

You will support the Drs with their letter dictation uploading and the nurses with required patients on internal systems, for which full training will be provided.

You will be required to work occasional weekends.

**Person specification**:

- The applicant should have at least 2 years of customer service/billing experience. Attention to detail.
- Ability to multitask, and know how to prioritise daily activities, while following the established protocols and procedures.
- Strong communication and organisational skills.

**Knowledge/Skills/Experience/Qualifications**:

- Demonstrated knowledge of Customer Experience related work
- Strong attention to detail and ability to adhere to procedures and protocols
- Basic scientific principles in reproductive medicine and biology is an advantage

Qualifications:

- Medical Administrator: 2 years (preferred)
- Sales and Customer Service: 2 years (preferred)

**Benefits**:
For the right person, there is an opportunity for self-development and career progression due to the innovative nature of working for the UK’s fastest growing fertility group established in 1985.
- 24 days’ Annual Leave plus public Bank Holidays (based on full time 40-hour week)
- Life Assurance
- Childcare vouchers
- Learning opportunities
- Pension plan

**Salary**: £24,000.00-£26,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Brighton: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)
- Administrative experience: 2 years (required)
- Sales: 1 year (required)

Work Location: In person

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