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Acute Floor Receptionist

1 month ago

Brighton, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

This role is a front line customer service position, where positive, caring and supportive interactions with patients are a priority. You will provide an efficient and effective reception service to the Emergency Ambulatory Care Unit, managing a regular intake of patients arriving into the department with a variety of medical and surgical issues. The unit is open 365 days a year.

You will excel in communication and inter-personal skills, interacting with tact, diplomacy and resilience as you manage the arrival of patients and relatives within the Emergency Ambulatory Care Unit.

This is a challenging role working in a busy environment and it is therefore essential you are compassionate, motivated and able to work under pressure. You must possess excellent administration and computer skills and be able to communicate at all levels. The ability to work independently and as part of a team is crucial and previous NHS administrative and reception experience would be desirable.
- Provide an efficient and effective reception service.
- Deal with all telephone enquiries from patients, GPs, and other departments within the hospital in an efficient and effective manner. Liaise with patients/clients whose first language is not English. Must be able to make independent decisions relating to enquires and advice the necessary people/staff.
- Liaise with various other departments within the hospital and outside, i.e., out-patient department, GPs, other hospitals, Police, Social Workers.
- Answer complex and sensitive enquires both in person and on the telephone. Must be able to establish and maintain effective communication with all members of the public, including challenging behaviour, learning disability and bereavement. Liaise with medical/nursing staff, porters, ambulance staff and the Police.
- To act as a central liaison and information point across the Trust for internal and external multidisciplinary staff, patients and relatives.
- To deal with all queries in an efficient and courteous manner using judgment and prioritisation skills.
- To develop and maintain effective working relationships with clinical and managerial staff across the Trust.
- To work with colleagues to ensure that relevant information is disseminated effectively and appropriately to staff across the site in a timely manner.
- To take clear and accurate messages and ensure prompt delivery to the appropriate person.
- To escalate to team leader issues which require intervention.

Join us at UHSussex, every day is different, you can be the change, better never stops

At UHSussex we’re proud to be at the heart of the NHS. As one of theUK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

**Build a career with us**: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

About us - University Hospitals Sussex NHS Foundation Trust

We are one of the largest NHS trusts in the south of England, providing care for people across Brighton, Hove, East and West Sussex.

About us - University Hospitals Sussex NHS Foundation Trust

We are one of the largest NHS trusts in the south of England, providing care for people across Brighton, Hove, East and West Sussex.
- Deal with all telephone enquiries from patients, GPs, and other departments within the hospital in an efficient and effective manner. Liaise with patients/clients whose first language is not English. Must be able to make independent decisions relating to enquires and advice the necessary people/staff.
- Liaise with various other departments within the hospital and outside, i.e., out-patient department, GPs, other hospitals, Police, Social Workers.
- Answer complex and sensitive enquires both in person and on the telephone. Must be able to establish and maintain effective communication with all members of the public, including challenging behaviour, learning disability and bereavement. Liaise with medical/nursing staff, porters, ambulance staff and the Police.
- To act as a central liaison and information point across the Trust for internal and external multidisciplinary staff, patients and relatives.
- To deal with all queries in an efficient and courteous manner using judgment and prioritisation skills.
- To develop and maintain effective working relationships with clinical and managerial staff across the Trust.
- To work with colleagues to ensure that relevant information is disseminated effectively and appropriately to staff across the site in a timely manner.
- To take clear and accurate messages and ensure prompt delivery to the appropriate person.
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