Service Coordinator

3 weeks ago


Bristol, United Kingdom MSA Safety Full time

Overview:
We are a technology company that aims to help people return home safely from their worksites by building smart safety systems. We have a hyper focused safety culture that puts our customers and our employee safety first. As a company, we aim for stable and sustained business growth and this strategy has supported our growth. We hire carefully to ensure our growth strategy as well as culture fit and value each hire tremendously. We hugely value learning and continuous improvement and believe strongly in furthering the careers of all our employees. We recognize that our careers can take us in different directions, and we value retention by recognizing and even encouraging this diverse career growth. Being a global organization, we are well positioned to have varied opportunities within the organization to support growth in different directions. Our compensation and benefits packages are competitive.

MSA is an organization that respects boundaries, encourages people to unplug and recharge, and prioritizes the well-being of everyone on the team, all while sustaining reasonable growth and remaining committed to our meaningful mission.

**Responsibilities**:

- You will look after 5 fire brigades primarily through an online helpdesk, where firefighters and managers within the brigade can log various types of enquiries and requests related to their PPE
- Administration and maintenance of firefighter PPE records through the Prima wardrobe management system
- Handling a variety of telephone queries including emergency callouts
- Coordinating deliveries of PPE packs for new recruits, training courses, exchanges, and emergency orders
- Accurately recording key activities in a monthly KPI pack and preparing this for sign-off
- Acting as a primary point of contact between the customers and the internal teams

Qualifications:

- Great communication skills and a confident telephone manner
- Positive attitude towards solving a variety of complex queries in a fast-paced role
- Computer-literate, particularly with Excel and Outlook
- Accuracy and attention to detail
- Ability to manage time, prioritise tasks and work under pressure


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