Senior Service Coordinator

2 months ago

Bristol, United Kingdom Veolia Full time

**Senior Service Coordinator**

**Salary**: £30,000 per annum, plus Veolia benefits and pension

**Hours**: Monday to Friday 40 hours per week

**Location**:Veolia, Chittening Road, Avonmouth, Bristol, BS11 0YB

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

**What we can offer you;**
- 25 days of annual leave
- Access to our company pension scheme
- Discounts on everything from groceries to well known retailers
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- One paid days leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential

**What you'll be doing;**
- Ensure safety & well being of all employees
- Championing inclusion in the workplace
- Developing and maintaining employee engagement
- Implementing people management processes and procedures in line with company policy
- Ensuring training and competency checks are in place for all roles
- Deputising for Operations Manager
- Creating a customer excellence approach & culture
- Delivery of a first time collection culture
- Managing people & assets to deliver / exceed service expectations
- Working in partnership with Sales Teams & CET to maintain & foster good customer relations
- Managing operations against Veolia Minimum Requirements
- Managing people & assets to deliver efficient & profitable service
- Nominated Transport Manager 2 with overall responsibility for Fleet management and compliance
- Drive efficiencies within job role to maximise profit
- Utilise data to improve operational performance
- Actively plan collection rounds to ensure good predictable service for customers. Escalate & action any potential issues
- Devotes appropriate time & resource to improving depot performance whilst owning the outcome

**What we're looking for;**
- Full Car Driving Licence
- Transport Manager CPC
- Leadership & Management work experience

**Desirable**:

- Level 3 Leadership & Management or equivalent work experience
- IOSH Managing Safely

**What's next?**

We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+.

This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

Here at Veolia, we’re proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.

**Salary**: £30,000.00 per year

Schedule:

- Monday to Friday

Licence/Certification:

- Driving Licence (required)
- Transport Manager CPC (required)

Work Location: In person

Reference ID: JR11073

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