Customer Service Coordinator

2 weeks ago

Bristol, United Kingdom Symec Technologies Ltd Full time

**Direct applicants only please - Sorry no agencies**

**Customer Service Coordinator**
Symec Technologies Limited
Bristol, BS16 7FL
Full-time/Part-time could be an option

**About the Company**:
Symec Technologies are a leader in the B2B supply and management of Enterprise Mobility
Solutions, working within various markets including Retail, Transport & Logistics,
Warehousing, Distribution and Field Services.

Receiving many awards from manufacturers and customers, the company continues to surpass goals and benchmarks set within the industry.

Symec is a young, driven, and passionate organisation which is focused on growing rapidly.

**About the role**:
As a Customer Service Coordinator, you will be responsible for delivering first line support to both internal and external customers.

The role is highly varied and part of a team which sits centrally within the business ensuring all elements of the customer journey is met to a high standard.

We are a small team with a hands-on approach and looking for someone who would enjoy this working environment contributing to the overall success of the business.

Key Responsibilities
- Assisting the sales team with their queries and processing orders though the CRM (SalesForce)
- Sourcing products to ensure a competitive price and short lead time
- Quality checking and approving sales orders
- Raising of sales orders & purchase orders into Sage
- Liaising with suppliers, managing lead times & order updates
- Updating order statuses, order progression, ETA’s and POD’s from Suppliers into SalesForce, while ensuring customer expectations are met and where not appropriate escalation is taken
- Managing and coordinating all orders placed through our Web channels
- Assist with the set-up & maintenance of Symec customer tools such as Symec Hub
- Creating and Managing RMA’s assuring they fall in line with ours and supplier T&C’s; raising sales returns and purchase returns when required

Feb 2023

Role Key Relationships

Customers
Suppliers
All departments within Symec - It’s a dynamic role which sits central to everyone

Scope of Responsibilities
- People - To support and be an integral part of the Symec team to ensure we are efficient and effective
- Customers - To be first point of contact for customer queries
- Services - To understand all Symec services allowing you a better understanding of how to resolve issues throughout the business.
- Suppliers - To build relationship with suppliers enabling us to work to tight deadlines if required and proactively find solutions to any issues that may arise

Knowledge, skills, and experience required for the role

Essential
- 2/3 years’ experience in office administration
- IT skills, in particular MS outlook, Excel and Word
- Ability to work effectively both independently and as part of a team
- Strong organisational skills, with the ability to prioritise your work and manage you time effectively
- Excellent communication skills, with the ability to communicate at all levels in person, in writing or over the phone
- Excellent level of accuracy and attention to detail

Desired
- NVQ Level 2 in Business Administration
- Experience of using Sage and SalesForce would be desired

Competitive package
- Salary £21,000 to £24,000 pro-rata on part-time hours dependent on experience
- Minimum 30 hours a week over 5 days
- 25 days holiday rising to 27 days after 3 years’ service (plus Bank Holidays) pro-rata on part
- time hours
- Pension scheme
- On-site car parking within business park

**Direct applicants only please - Sorry no agencies**

Feb 2023

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 30-37.5 per week

**Salary**: £21,000.00-£24,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Work Location: One location

Application deadline: 10/03/2023

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