Customer Experience Coordinator
2 weeks ago
**About GKN Aerospace**:
**A Truly Global Business**
Every day, around the world, we help aircrafts fly further, faster and greener. We’re the world’s leading tier one aerospace supplier of systems and components. With over 15,000 employees across 41 manufacturing sites in 13 countries serving over 90% of the world’s aircraft and engine manufacturers with sales of £2.8bn. Together as “one GKN” we’re moving our business and industry forward developing technologies that rapidly decarbonise aircraft, and innovating to help build a new generation of planes that produce zero emissions. We’re putting sustainability at the heart of what we do; driving our objective to becoming a net zero greenhouse gas emissions business before 2050
**Making a Difference**
It’s great to know you’re making a difference to the future of aviation Whatever part you play you’ll be helping us deliver operational excellence to our customers.
**Job Summary**:
GKN’s new Global Technology Centre (GTC) in Filton, Bristol is a £32m state of the art technology research and development facility which will act as a hub for world-class innovative technology for the next generation of fuel-efficient aircraft. It will include collaborative space for research and development with universities, the UK’s CATAPULT network and GKN Aerospace’s UK supply chain, to help strengthen aerospace technology and support the UK’s Industrial strategy. We are seeking to recruit an Office Manager, you will be responsible for designing, establishing and managing processes around visitor experience (i.e. an events-based approach) and internal communications. You will also provide support and coordination for local initiatives to deliver positive employee engagement and to drive the culture principles and values that help make the GTC a Great Place to Work.
**Responsibilities**:
- Lead the services (reception, catering, etc) teams to provide a high level of customer focus to meet the business needs
- Continuously review and improve standards and procedures, as well as establish new procedures and processes, to ensure a seamless delivery of front of house services and visitor experience
- Supervise and ensure the professional greeting of customers and visitors to the highest standards
- Supervise and support with the co-ordination of functions and events. Acting as host to internal/external visitors. Supervise from event enquiry to delivery
- Acting as key point of contact for the office by having a visible presence in the office throughout the working week
- Develop and manage the internal communications plan which involves setting up and overseeing a range of communication channels/ programs/ initiatives and running the regular news letter
- Coordinate with the relevant stakeholders to gather content for delivery for the various communication channels, suggesting improvements to content
- Capitalise on opportunities for positive communication stories and collaborate with appointed communication ambassadors to increase the quality and quantity of our communications.
- Ensure outputs are on brand, promoting the technical community communications collateral such as our strapline, identify symbol, icons and powerpoint templates.
- Develop measurement and evaluation tools to understand the effectiveness of the communications plan and to identify opportunities for improvement
- Provide support and coordination for local initiatives to deliver positive employee engagement and to drive the culture principles and values that help make the GTC a Great Place to Work.
- Coordinating On-Boarding sessions, delivering welcome presentations and allocating lockers to new employees
- Tracking, ordering and replenishing merchandise
- Point of contact for OCS hospitality and Weston college
- Overseeing Room bookings and event calendar
- Overseeing local ERG sub groups and STEM
**How You'll Contribute**:
To help us make a difference, you’ll bring your passion and talent for what you do along with the following skills, experience, qualifications and attributes:
Essential:
- Experience coordinating internal meetings and events
- Experience in producing and disseminating internal
- Experience in building stakeholder relationships and networks
- Experience engaging with a full range of seniorities, from CEOs and Minsters through to students
- Experience communicating to large groups of people
Desirable:
- Degree qualified (or equivalent) or studying towards a degree in a relevant discipline (communications, marketing, events, PR or business administration)
- Experience working in a complex and global environment
- Experience in a customer service role
We are looking for people who want to make a difference, talented members with the skills and passions to become the best of the future in what they do. To be successful in this role you will be a highly organised individual with the ability to prioritise task effectively. You will have excellent communi
-
Customer Experience Advisor
3 weeks ago
Bristol, United Kingdom Alliance Homes Group Full time**Customer Experience Advisor** **£25,046** **Full Time - 37 hours per week - Monday to Friday** **Permanent** **Portishead** **About the role**: We are looking for new colleagues to join our amazing and friendly Contact Team! We pride ourselves on exceptional customer service, putting their needs at the heart of every decision we make and helping to...
-
Customer Experience Advisor
1 week ago
Bristol, United Kingdom Alliance Homes Group Full time**Customer Experience Advisor** **£25,046** **Full Time - 37 hours per week - Monday to Friday** **Fixed Term Contract - 12 Months** **Portishead** **About the role**: We are looking for new colleagues to join our amazing and friendly Contact Team! We pride ourselves on exceptional customer service, putting their needs at the heart of every decision...
-
Customer Service Coordinator
4 weeks ago
Bristol, United Kingdom The Engage Partnership Recruitment Full timePosition Overview: We are currently seeking a dedicated and experienced Customer Service Coordinator to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction. The Customer Service Coordinator will play a vital role in maintaining positive relationships with our customers...
-
Customer Service Coordinator
4 weeks ago
Bristol, United Kingdom The Engage Partnership Recruitment Full timePosition Overview: We are currently seeking a dedicated and experienced Customer Service Coordinator to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction. The Customer Service Coordinator will play a vital role in maintaining positive relationships with our customers...
-
Customer Service Coordinator
6 days ago
Bristol, United Kingdom The Engage Partnership Recruitment Full timeJob Description Position Overview: We are currently seeking a dedicated and experienced Customer Service Coordinator to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction. The Customer Service Coordinator will play a vital role in maintaining positive relationships...
-
Customer Care Coordinator
4 weeks ago
Bristol, United Kingdom CCO Group Full timeMy client, a busy Property Developer based in Bristol is looking to bring on a Customer Care Coordinator with a background in diagnosing and dealing with defects, understanding NHBC guidelines and ideally worked with the COINS system. This business is a very well-funded and respected family run business within the New Homes industry so would be a great...
-
Customer Service Coordinator
4 weeks ago
Bristol, United Kingdom The Engage Partnership Recruitment Full timePosition Overview: We are currently seeking a dedicated and experienced Customer Service Coordinator to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction. The Customer Service Coordinator will play a vital role in maintaining positive relationships with our customers...
-
Customer Service Coordinator
4 weeks ago
Bristol, United Kingdom The Engage Partnership Recruitment Full timePosition Overview: We are currently seeking a dedicated and experienced Customer Service Coordinator to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction. The Customer Service Coordinator will play a vital role in maintaining positive relationships with our customers...
-
Residential Experience Coordinator
4 weeks ago
Bristol, United Kingdom University of Bristol Full time**The role**: We are looking for an adaptable and motivated Residential Experience Coordinator to join our Residential Life team. The Residential Life team develops and maintains a positive student experience for all students in University accommodation, ensuring that student wellbeing is supported. This is delivered through individual advice, guidance and...
-
Customer Service Coordinator
3 weeks ago
Greater Bristol Area, United Kingdom The Engage Partnership Recruitment Full timePosition Overview: We are currently seeking a dedicated and experienced Customer Service Coordinator to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction. The Customer Service Coordinator will play a vital role in maintaining positive relationships with our customers...
-
Customer Care Coordinator
6 days ago
Bristol, United Kingdom Amplifon Group Full time**Customer Care Coordinator** **Taunton** **Hours: 22.5 hours** **Salary: £12,285 p.a. + Variable Commission Scheme** **A Career to Be Proud Of....**At Amplifon, we are dedicated and proud to provide the most advanced hearing aid technology that allows us to deliver an exceptional experience to every one of our customers.To help make this a reality, we...
-
Customer Booking Coordinator
3 days ago
Bristol, United Kingdom Lifetime Training Ltd Full timeIn a nutshellWe have exciting opportunities for an organised and proactive Customer Booking Coordinator in Bristol to join our growing business to provide customer focused solutions to align the learner’s needs with the availability of the operational workforce to deliver a high-quality timely apprenticeship assessments.About the roleYou will be:Be the...
-
Customer Service Coordinator
7 days ago
Bristol, United Kingdom Pear Tree Recruitment Full time**Customer Service Advisor** - Bristol City Centre - £24,000 - £26,500 p/a - Start: 15th May 2023 Does working with people give you real job satisfaction? Do you want to work in a fast-paced environment where you will play an integral part of a team? Due to an increase in business, our client is looking for talented and friendly Customer Service...
-
Customer Experience Advisor
3 weeks ago
Bristol, United Kingdom Alliance Homes Group Full timePermanent - 37 hours per week (Monday - Friday between 8am - 6pm)About the role:We are looking for new colleagues to join our amazing and friendly Contact Team!We pride ourselves on exceptional customer service, putting their needs at the heart of every decision we make and helping to create great places to live that our customers are proud to call home.You...
-
Customer Experience Assistant
4 weeks ago
Bristol, United Kingdom Ambassador Theatre Group Full time**Role**: Front of House - **Salary**: £10.42/£10.67 per hour - **Type**: Casual - **Interview Process**: 1 Interview: 20/6/2023 - **Closing Date**: 16-06-2023 at 23:59 - **Location**: Bristol Hippodrome, 10 St Augustine’s Parade Bristol Bristol BS1 4UZ **Customer Experience Assistant** We are excited to be recruiting **Customer Experience Assistant**...
-
Customer Experience Advisor
7 days ago
Bristol, United Kingdom Alliance Homes Group Full time**Permanent - 37 hours per week (Monday - Friday between 8am - 6pm)** **3 roles available** **About the role**: We are looking for new colleagues to join our amazing and friendly Contact Team! We pride ourselves on exceptional customer service, putting their needs at the heart of every decision we make and helping to create great places to live that our...
-
Customer Experience Advisor
6 days ago
Bristol, United Kingdom Resourcing Group Full timeResourcing Group are currently recruiting for a number of new exciting perm positions for customer experience advisors based in Bristol. The role is to manage the incoming customer calls and when they have an issue with their building, to organising an engineer to go out. It is an end to end process from picking up the phone to taking down detailed notes on...
-
Customer Experience Advisor
5 days ago
Bristol, United Kingdom Resourcing Group Full timeResourcing Group are currently recruiting for a number of new exciting permanent positions for customer experience advisor based in Bristol. The role is to manage the incoming customer calls and when they have an issue with their building, to organising an engineer to go out. It is an end to end process from picking up the phone to taking down detailed...
-
Customer Account Manager
2 weeks ago
Bristol, United Kingdom Proactive Solutions Group Ltd Full timeCustomer Account Manager / Project Coordinator Customer Service Account Manager / Project Coordinator / Administrator. A flooring firm in Avonmouth needs an Account Manager / Administrator to join the team. The Customer Account Manager / Project Coordinator is an administrative position supporting theOperations Manager in planning and organising house build...
-
Customer Coordinator
4 weeks ago
Bristol, United Kingdom Signature Recruitment Full timeOur client requires an organized part-time Consumer Services Advisor to take responsibility for the existing client relationships by providing and excellent level of service and completing all administrative tasks promptly. The role is part-time role, 6 hours per day and 5 days per week. **You will be responsible for** - Delivering and maintaining a high...