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Information and Advice Adviser

3 months ago

Norwich, United Kingdom Age UK Norfolk Full time

**Join Age UK Norfolks Information and Advice team**

Are you highly organised, empathetic, and passionate about ensuring older people have access to quality to information and advice? We need you

This is a part time post of** 18 hours per week** (Working pattern to be agreed with the successful applicant but will be over 3 days)

This role will be** hybrid **with working from home, outreach in the community at events/ home visiting and attendance at our Norwich Office may be required the Henderson Business Centre. Free parking is available.

We are looking for the successful applicant to cover West Norfolk and Breckland but working in other areas of the county may also be required.

We are looking for someone to join our team from Week commencing 2nd September 2024

Interview date: 9th July 2024

A background related to Welfare Benefits would be an advantage

This role will require a **DBS check.**

**Main Responsibilities**
- To maintain accurate records in accordance with audit procedures and funder requirement.
- To work collaboratively with partner organisations ensuring that appropriate signposting is undertaken and consent obtained.
- Provide support and training to the I&A service volunteers contributing to their experience, this will include the review of their work, ensuring any feedback is given in an appropriate format.
- To use approved and relevant resources to support the information and advice given
- To work as part of the wider organisation in a collaborative way to share best practice and to promote and refer to other Services when appropriate.
- Provide talks and presentations to older peoples clubs and groups and to attend other information and advice events to raise awareness

**General**:

- To act as an ambassador for Age UK Norfolk
- To participate in the appraisal scheme and undertake training appropriate to the development of your job role and in line the Organisations statutory obligations
- To work to the agreed standards and policies of the Organisation including public relations; equal opportunities; confidentiality; complaints procedure; personnel and financial procedures.
- To carry out other duties that are consistent with the duties and responsibilities of the post.

**Person Specification: Adviser: Welfare Benefits focus**

Essential

Desirable

**Qualifications**

Good basic level of Education in English and Math

x

**Knowledge and Experience**

Experience of Social care and/or Welfare Benefits

x

Experience of effective working in a direct customer service role in a busy environment

x

Knowledge of the Advice Quality Standard and the importance of proving accredited advice

x

Experience in an advisory service preferably working directly with Older People

x

A good understanding of the needs and issues affecting Older People from a wide range of backgrounds and communities.

x

Experience of working as a volunteer or with volunteers

x

**Skills and Abilities**

Excellent written and verbal communication skills

x

Excellent interpersonal skills

x

Ability to listen and interpret information

x

Good literacy and IT skills including data entry, MS work, Outlook, and Excel

x

Ability to prioritise ever changing workloads against customer

demands

x

Well organised and efficient

x

**Personal Qualities**

Approachable and friendly

x

Understanding of a commitment to equality of opportunity

x

Team Focused Approach

x

Self-Motivated

x

Flexible

x

Committed to continuously improving service delivery

x

Customer focus

x

Attention to detail

x