Adviser
3 weeks ago
Hours:Monday to Friday 37 hours per week, with alternate Tuesday eveningsand Saturday morningsrequired.
Location:Norwich and occasional travel around Norfolk whenrequired
Salary:£24,301 perannum
Annual Leave:25 days (includes 5 set office closure days- 2 in the summer and 3at Christmas) plus bankholidays
Pension:4.5% contribution
Norfolk Citizens Advice isseeking a dedicated Adviser to join our team.
Doyou thrive on making a difference in people’slives?
We invite talented individuals who shareour visions and values to apply for this rewardingopportunity.
TheRole:
Your role will involveoffering advice and support to clients through face-to-faceinteractions, phone calls, emails and webchat and various issuessuch as housing, debt, benefits etc.
Be a part ofan organisation dedicated to making a positive difference in thelives of those in need. You will support our clients in deliveringhigh-quality advice. Your efforts will directly contribute toempowering individuals andcommunities.
MainResponsibilities:
· Provideclients with high-quality benefits advice by demonstratingexcellent listening skills to address keyissues
· Deliver good clientoutcomes
· Follow AQS (Advice QualityStandards)
· Keeping systems up to date andaccurate at all times
· Meeting any giventargets
· Supporting volunteers in their localoffice on occasion, full training will beprovided
· Managing referrals
·Hours 37 hrs per week Monday to Friday, with alternate Tuesdayevenings and Saturday morningsrequired
What we’re lookingfor:
· A sincere understanding andempathy for the challenge’s individuals mayencounter
· Excellent IT and organisationalskills
· Proven ability to manage and prioritiseown workload and meet deadlines
· Communicationskills: whether it’s through face-to-face interactions, phonecalls, emails, or web chat.
· Ability to buildrapport and relate to a wide range of people
·Good telephone manner
· Driving licences andaccess to a car is desirable
Satisfactoryclearance of a Disclosure and Barring Service check (DBS) andrelevant employment checks is required.
We are astrong supporter of equality, diversity and inclusivepractices.
The closing date for applications willbe the end of business on Sunday 6th October 2024. (We reserve theright to close this early should we needto)
Interviews to be held Thursday 10th October2024
Please click the 'apply'button
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