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Career Opportunities Adviser

2 months ago


Norwich, Norfolk, United Kingdom Norfolk Citizens Advice Bureau Full time
{"title": "Adviser Role", "description": "

At Norfolk Citizens Advice Bureau, we are seeking a dedicated and compassionate Adviser to join our team. As an Adviser, you will play a vital role in providing high-quality advice and support to clients, empowering them to make informed decisions and improve their lives.

Key Responsibilities:

  • Provide expert benefits advice to clients, demonstrating excellent listening skills and addressing key issues.
  • Deliver excellent client outcomes, adhering to AQS (Advice Quality Standards).
  • Ensure accurate and up-to-date records, meeting given targets and deadlines.
  • Support volunteers in their local office, providing full training as needed.
  • Manage referrals, prioritizing workload and meeting deadlines.

Requirements:

  • A genuine understanding and empathy for the challenges individuals may face.
  • Excellent IT and organizational skills, with the ability to manage and prioritize workload.
  • Effective communication skills, including face-to-face interactions, phone calls, emails, and web chat.
  • Ability to build rapport and relate to a wide range of people, with a good telephone manner.
  • Driving license and access to a car is desirable.

We are a strong supporter of equality, diversity, and inclusive practices. If you are a motivated and empathetic individual who is passionate about making a difference, we encourage you to apply for this rewarding opportunity.

", "lang_code": "en-US"}