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Career Opportunities Adviser
2 months ago
We are seeking a dedicated and empathetic Adviser to join our team at Norfolk Citizens Advice Bureau.
The successful candidate will provide high-quality advice and support to clients, addressing a range of issues including housing, debt, and benefits.
This is a rewarding opportunity for individuals who share our vision of making a positive difference in the lives of those in need.
Main Responsibilities- Provide clients with expert benefits advice, demonstrating excellent listening skills to address key issues.
- Deliver good client outcomes, adhering to AQS standards.
- Keep systems up to date and accurate at all times.
- Meet targets and support volunteers in local offices, with full training provided.
- Manage referrals and maintain accurate records.
- A sincere understanding and empathy for the challenges individuals may encounter.
- Excellent IT and organisational skills.
- Proven ability to manage and prioritise workload, meeting deadlines.
- Effective communication skills, including face-to-face interactions, phone calls, emails, and web chat.
- Ability to build rapport and relate to a wide range of people.
- Good telephone manner.
- Driving licence and access to a car is desirable.
We are a strong supporter of equality, diversity, and inclusive practices.
Satisfactory clearance of a Disclosure and Barring Service check (DBS) and relevant employment checks is required.
