Customer Booking Administrator

2 weeks ago

Thame, United Kingdom Travelodge Full time

The job in a nutshell

As a Group Sales Administrator in Thame you will be supporting the delivery of Group Sales team accuracy, productivity and conversion targets by ensuring all after sales administrative tasks are completed efficiently and in a timely manner.

What you’ll be doing
- Update bookings in line with client amendment requests via the OPERA booking management system and CRM
- Liaise with customers to ensure rooming lists are received and entered and bookings are updated ahead of all stay dates
- Maintain agreed accuracy and productivity targets by carrying out quality checks

What we’ll expect from you

To succeed in the role, you’ll bring your attention to detail and desire to work in a fast paced, target driven sales environment. You’ll be comfortable calling customers to follow up queries, securing payments and managing their bookings through to stay.

In addition you’ll need to demonstrate:

- The ability to work well under pressure
- The ability to make informed decisions
- Excellent attention to detail
- Strong written and verbal communication skills
- Motivation to forge excellent professional relationships with customers and colleagues
- Self-motivated and enthusiastic to succeed
- Confidence with Microsoft Office packages

At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every colleague are:
I care about people
- I treat everyone in a way I would like to be treated
- I am easy to work with
- I have a can do attitude
- I care about the impact my work has on others

I pay attention to detail
- I do the little things that make a difference to our customers
- I work to brand standards
- I treat Travelodge time, equipment and stock as if it were my own

I drive for results
- I hit targets in my role and work at the right pace
- I take ownership of problems and try to fix them fast
- I look for ways to avoid future problems
- I look for ways to promote Travelodge

What you can expect from us

Culture

At Travelodge, we are warm, straightforward and optimistic. We have a big footprint in the UK, but still a small company feel and you can expect quality and value to be built in to everything we do. You’ll have the support of a close network of colleagues and managers, and every day is different here We want you to bring your personality to work and we love our diversity.

Reward and recognition

It’s not just our customers we want to wake up with a smile on their face. As well as a competitive salary, being part of our hotel support centre means great holiday entitlements, pension contribution deals, being part of our bonus scheme, and a Thanks Card giving generous room and food discounts as well as friends and family rates.

Career and development

We want you to develop further with us at Travelodge and we’ll provide you a development plan to help you reach your goals. You can expect to have a full induction and training relevant to your role. We advertise all our vacancies internally, so you’ll have the opportunity to really develop your career with Travelodge.

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