Customer Call Handler

2 months ago


Castleford, United Kingdom Solar Fast Full time

**Customer Call Handler - Immediate Start**

**We’re Hiring** Our company is growing really fast, so we’re now looking to expand our Head Office team.

If you have experience in a similar role, and have an excellent attention to detail, then you’re the sort of person we’re looking for

**About Solar Fast**
We help protect the environment, by making it easier for people to install energy-saving products, such as Solar Panel systems and Boilers. Doing this also helps people save money on their energy bills.

We believe that you should love your job - who wants to go to work and _not _enjoy themselves? Not us That’s why we do team lunches, casual dress and ensure that the working environment is progressive and accepting.

Solar Fast started in 2001 with the idea to future-proof UK homes and be first-to-market with the latest energy-saving products / services, we’re looking for like-minded people, wanting to revolutionise the way in which homeowners use their energy.

You can learn more about the company on our websites: solarfast.co.uk & gasfast.org

**The Role**
We install equipment across the UK, every week for hundreds of customers. If successful, you’ll be working in our Head Office, communicating with our customers.

Ideally for this role we need someone with prior experience working within the Solar industry, or a similar installations focused business.

**Duties of a Call Handler**:

- Working closely with other teams such as sales, planning and technical support to guide customers through the full journey
- Keep track of upcoming installs through our bespoke software platform, and ensuring data is correct
- Checking over all relevant documentation for each installation to ensure it is compliant with EPVS
- Being the first point of contact for customers, representing the Solar Fast brand and leaving a lasting impression
- Help customers and engineers with their queries about ongoing projects (full training provided)
- Public relations outreach - managing our online reviews.

No day is the same, every home and customer is different. You’ll be faced with new challenges and scenarios, learning as-you-go, with each project; working within a fast-paced environment.

**The Person**
We’re looking for someone with a positive attitude and willingness to learn. Bonus if you’re:

- Kind
- Patient
- Open to change
- Level-headed
- Confident

**The Skills**
At Solar Fast, we value experience, hard-work and willingness to learn - you don’t need a master’s degree to work here. You just need the following skills:

- Microsoft Applications (Word, Excel, Outlook
- Computer Proficiency
- Interpersonal skills
- Basic Maths skills
- Excellent use of the English language (written & spoken)
- Good telephone etiquette

**Money & Benefits**
Nobody works for free (if you do, let us know). We offer a really good salary package and review pay regularly. Here are the details:

- We’ll pay you £21,000 - £22,000 a year (depending on experience)
- You can come to work in jeans & a t-shirt if you want (casual dress)
- You’ll get a good company pension contribution
- Free on-site office parking (great public transport links for those who don’t drive)
- Massive discount on boilers, solar panels, and other products/services
- Wellness programmes available
- Look forward to 28 days holiday (incl. bank holidays)

**Where’s The Office?**

Our office is in Allerton Bywater WF10 2DB. There’s great public transport links, free parking, and a bunch of shops around the corner for those who like to shop on break.

**What’s The Work Schedule?**

The work schedule is the usual Mon-Fri (9-5).

**How Do I Apply?**

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£22,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person


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