Hotel & Travel Co-ordinator

2 weeks ago


Crawley, United Kingdom Virgin Holidays Full time

**Job Details**:
**Salary**: Competitive
- Hours: 37.5 hours per week, 4 on 4 off - Day Shifts - Hybrid working with three days per week in our VHQ
- Location: The VHQ, Crawley, West Sussex
- Contract: Permanent
- Closing Date: Tuesday 2nd May

**In a nutshell**:
The Coordinator - Hotel & Travel is an integral part of the Operations team, helping to facilitate crew with hotel and travel bookings and associated arrangements. You will help to provide a seamless service, allowing our crew to concentrate on the most meaningful part of their job, to delight our customers and passengers

**Day to day**:
Although the below list is not comprehensive, these are the main duties that will be undertaken by the coordinator:

- Ensuring that all Crew Hotel & Travel arrangements/requirements are processed and run in a timely, efficient and cost-effective manner
- The monitoring and, if required, manual payment provision of Crew subsistence allowances
- The accurate and efficient administration of Crew Cards, Car Park passes, supplier invoices, supplementary payment & variable payments
- Effective communication with pilots and cabin crew as well as with Pre-Ops and Crewing to ensure confirmations, additions or amendments are dealt with appropriately and effectively

**About you**:
We're seeking somebody who is highly customer oriented, with a passion for delivering an excellent service. You'll be a great organiser, with an eye for detail. If this sounds like you and you have the below qualities /experience, we think you would love this role
- Solid understanding of Virgin Atlantic systems (including CMS & Air4) an advantage
- Confident user of Excel, Word, Teams and SharePoint crucial, and other O365 tools (e.g. OneNote, PowerPoint, Power BI, Power Automate) an advantage
- Excellent organisation, planning, communication and influencing skills with diverse partners at all levels
- Cost-conscious attitude, with a persuasive approach to ensuring the best value for money decisions are made
- Meticulous attention to detail
- Independent style of working, with the ability to structure and prioritise own workload without supervision as well as working within a team
- A Flexible approach to a consistently changing operation & priorities, whilst being able to switch from one task to another expertly under tight time constraints and deadlines
- Curiosity about logístical problem solving

**Be yourself**:



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