Duty Officer

2 weeks ago


Crawley, United Kingdom British Airways Full time

**About British Airways Holidays**

As a subsidiary of BA, we offer the advantages of being a significant part of the UK’s largest airline coupled with all the benefits of being in a smaller company. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make British Airways Holidays who we are. As our business grows, this is a really exciting time to join our team.

**About the role**

We are recruiting for a Duty Officer on a full time permanent basis. This is an exciting opportunity to join our busy team and support our customers through our 24 hours in-resort helpline.

The purpose of this role is to provide first class handling of in-resort problems, resolving customer queries efficiently and to the customer’s satisfaction whilst taking commercial implications into account.

Key accountabilities include:

- Taking full end to end ownership of assigned in-resort problems to ensure customers receive the best possible service whilst on holiday
- Making amendments to flights, hotels and other ground products according to customer requests and in disruption situations
- Tailor making solutions to assist customers and suppliers whilst balancing commercial implications.

This is a busy, hands on role. Our essential criteria for this role are:

- Experience of working under pressure and multitasking
- Proven experience in Customer Service within the travel industry
- Desire to take responsibility for finding tailor made solutions for our customers
- Committed to working a 11.25 daily shift (4 on 4 off) to include nights, weekends and Bank Holidays.

Our offices are based just outside Gatwick Airport and we offer hybrid working (within the UK). Generally, this role works from our offices twice** **a week, with additional days as needed depending on meetings etc. Office days are co-ordinated so that colleagues in the same team are in the office together to collaborate in person. We usually support new colleagues in the office full time for the first few months with us.

This role is full time, typically on a 4 on, 4 off variable shift basis, with a fixed start and finish time, including nightshifts, 365 days a year.

**Key Benefits**
- 25 days holiday per calendar year, plus bank holidays
- Staff travel - from the date you join
- Flexible benefits package including market leading defined contribution pension scheme and generous life assurance cover, plus options such as dental /medical cover, and cycle to work, technology and electric car schemes.
- Hybrid working and flexible start & finish times
- Range of colleague wellbeing and recognition programmes

At BA Holidays we value diversity and encourage a positive and inclusive environment for everyone. Applications from all backgrounds are welcome.

Please see our LinkedIn page to find out a bit about our recent activity


  • Duty Officer

    3 weeks ago


    Crawley, United Kingdom C&M Travel Recruitment Full time

    Duty Officer This prestigious Tour Operator based near Crawley are looking for a Duty Officer to work within their customer service team. As a Duty Officer you will be liaising with customers on holiday anywhere in the world to provide assistance and resolve issues in an efficient customer focused manner. This is a fantastic opportunity to join this...

  • Office Assistant

    4 weeks ago


    Crawley, United Kingdom Rightbuild and Maintenance ltd Full time

    Rightbuild and Maintenance ltd are seeking an Office Assistant to join our growing company. **Duties to include**: - Liaise with clients with regards to new orders and project queries. - Some data entry on sage. - Logging reports and photos of jobs. - Proactively manage the diary, scheduling jobs and client meetings etc. - Assisting with the setup of...


  • Crawley, United Kingdom uk city resources Full time

    UK City Resources is looking for a temporary office cleaner for our client based in Crawley for holiday cover from 21/08/23 until 01/09/23. Duties: General office cleaning duties Hours are: Monday to Friday 5:00am -8:00 am or 6:00 am -9:00am. Parking is available on site. **Job Type**: Part-time Part-time hours: 15 per week **Salary**: £12.00 per...


  • Crawley, United Kingdom stevensdrake solicitors Full time

    Job Description - Office & Administrative Assistant Reporting to: Finanace Manager - **Purpose of Role**: This role will require the post-holder to provide administrative support to all members of staff, in order to ensure the smooth and efficient operation of our busy Crawley office. The post-holder should be reliable and conscientious and must be able to...


  • Crawley, United Kingdom MMP Consultancy Full time

    MMP Consultancy are looking to recruit to an Housing Options Officer join a fantastic Local Authority Association based in Surrey on a temporary hybrid contract. To deliver all aspects of the Councils statutory homelessness duties, from processing homeless applications, providing advice, handling temporary accommodation placements, to discharging housing...


  • Crawley, United Kingdom Office Angels Full time

    Exciting Opportunity Alert! 📣 💼 Job Title: Executive Office Manager 📍 Location: Crawley 📆 Contract Type: Permanent ⏰ Hours: Full Time Monday to Friday 9am - 5:30pm 💰 Salary: £40k - £43k dependant on experience Are you an organised and dynamic individual with exceptional leadership skills? Do you thrive in a fast-paced environment and...

  • Office Coordinator

    7 days ago


    Crawley, United Kingdom Huntress Full time

    £28,000 FTE Permanent, Full time or part time Crawley We have a great Office Coordinator role, supporting the two Directors of a small but growing company in Crawley to come on board as soon as possible. If you are great at time management, have impeccable organisational skills and are able to build strong working relationships with internal and...


  • Crawley, United Kingdom Hashtag Clean Ltd Full time

    **Role**: Evening Office Cleaning Operative **Location**: Crawley, West Sussex **Hours**: Tuesday to Friday. 3 hour's per shift (12 Hours per week) After 6pm. **Pay**:£11.75 Per Hour, Employed + Holiday Pay **Pay Frequency**:Paid weekly every Thursday. We are looking to recruit a fantastic cleaner at one of our office cleaning sites in Crawley....


  • Crawley, United Kingdom Hashtag Clean Ltd Full time

    **Role**: Office Cleaner **Location**: Crawley **Hours**: Between 6am & 8:30am Monday - Friday. (1.5 hour shifts totaling 7.5 Hours per week) **Pay**:£12 Per Hour, Employed + Holiday Pay **Pay Frequency**:Paid weekly every Wednesday. We are looking to recruit a fantastic cleaner to carry out a clean at our clients office premises on daily basis, Monday...

  • Ra Officer

    4 weeks ago


    Crawley, United Kingdom Torrent Pharma UK Ltd Full time

    Purpose Key **Responsibilities**: - Please note; this list is not exhaustive and responsibilities may include any other reasonable requests in line with your skill set_ - To ensure that the company’s products comply with the regulations of the Medicines and Healthcare Regulatory Agency (MHRA) - To support Torrent Pharma UK and the Torrent Group’s...

  • Security Officer

    4 weeks ago


    Crawley, United Kingdom Magenta Security Services Full time

    **Job Id**:12604268 **Job Title**:Security Officer **Location**:Crawley **Duration**:Permanent **Type of site**:Corporate site **Pay**: £10.42 / hour **Shift Patterns**:Monday to Sunday 19:00 hours to 07:00 hours on 4 on 4 off basis. Average of 42 hours per week. **Benefits**:Training provided, Uniforms provided, Holidays worked out pro rata, Pension...

  • Security Officer

    4 weeks ago


    Crawley, United Kingdom Mitie Full time

    **Job reference 24705** **Location: Crawley** **Permanent, full time** **Hours Of Work**: - Varied, Days Nights Weekends **Pay Rate** £10.00ph **Job Overview** - To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent...

  • Security Officer

    4 weeks ago


    Crawley, United Kingdom Mitie Full time

    **Job ref: 24791** **Pay rate: £10.00 per hour** **Hours: 48 hours per week - days, nights, weekends** **Job Overview** The Scheduler will manage the overall activity of the national engineering teams and the jobs. Using the latest scheduling software, manage the delivery of jobs allocated to the engineering delivery. The Scheduler will, using the...


  • Crawley, West Sussex, United Kingdom MMP Consultancy Full time

    MMP Consultancy are looking to recruit to an Housing Options Officer join a fantastic Local Authority Association based in Surrey on a temporary hybrid contract. To deliver all aspects of the Councils statutory homelessness duties, from processing homeless applications, providing advice, handling temporary accommodation placements, to discharging housing...


  • Crawley, West Sussex, United Kingdom MMP Consultancy Full time

    MMP Consultancy are looking to recruit to an Housing Options Officer join a fantastic Local Authority Association based in Surrey on a temporary hybrid contract. To deliver all aspects of the Councils statutory homelessness duties, from processing homeless applications, providing advice, handling temporary accommodation placements, to discharging housing...


  • Crawley, United Kingdom Grafton Banks Finance Recruitment Full time

    Grafton Banks Finance are delighted to be supporting a well-established, commercial business with offices in the Crawley area. Our client seeks an Accounts Payable Assistant on a permanent, full-time basis. This role will be supporting the Finance Manager with a range of purchase ledger and administration duties across the finance team. Duties will...


  • Crawley, United Kingdom G2 Legal Limited Full time

    This is an excellent opportunity for an experienced residential property paralegal to work for an established Legal 500 firm with offices throughout Sussex. This position will be based in the Crawley office. You will assist a very experienced residential property solicitor and your duties will include opening and closing files, liaising with clients,...

  • Cleaner

    4 weeks ago


    Crawley, United Kingdom Smith & Western - Tilgate Park Full time

    We are currently looking for an early morning cleaner to join the team at Smith & Western. Working as part of the cleaning team the hours of work are approx. 7.00am - 11.00am cleaning the restaurant before it opens. The role is general cleaning duties including but not limited to: Sweeping/hoovering and mopping the front of house areas Dusting the...


  • Crawley, United Kingdom CCF Full time

    Main duties making telephone calls to potential clients, New business leads, booking appointments, updating client record via company data base, issuing of quotations/tender documents. General office duties. Monday - Friday. 9.30am - 1.30pm **Job Type**: Part-time Part-time hours: 20 per week **Salary**: £10.50 per hour Schedule: - Monday to Friday - No...


  • Crawley, United Kingdom Dansoft Aviation Services Ltd Full time

    Job description We for a Technical Records / Office assistant to join our Copthorne office to assist with scanning / filing / system updating of new aircraft to the fleet. **Key Responsibilities**: - Filing - Scanning - Photocopying - Taking receipt of deliveries - Manual Records Sorting and moving (Includes lifting of boxes upto 30kgs with assistance) -...