Customer Service

2 weeks ago

Bromley, United Kingdom SuccessfulMums Full time

**Customer Service & Admissions Assistant**

**Bromley up to £23,000k Full Time **Office based with some flexibility.

**Successful Mums Career Academy** is an award-winning specialist training company for mums. The business has supported more than 7,000 parents to find flexible careers through free online training.

Successful Mums is looking for a **friendly, empathetic individual with exceptional communication skills, to be the first port of call for all enquiries**.

You will be **passionate about supporting women back to work**; understand the barriers they face; and want to be part of a business that changes lives for the better.

A **natural and confident communicator**, you will be as comfortable speaking on the phone, as you are face to face, when meeting potential learners.

Reporting to the Marketing Lead, you will **create a brilliant first impression** for all mums (and dads) that are interested in our courses and be able to discuss topics such as eligibility and suitability.

You will have excellent **digital skills** and be confident in collating intel and detailed information on leads. Through your learner knowledge, you will help us we prioritise the _right_ marketing tactics to maximise our reach to eligible parents that will benefit from our courses.

Based in our Bromley office, you will enjoy **working as part of a team**, and collaborate with the Enrolment Lead, and Contracts Supervisor, to monitor enquires and ensure funding paperwork is completed accurately.

This is a fantastic opportunity for someone with **experience in sales **who loves the idea of supporting women to find work, and wants to be part of this growing, parent-focused, and transformational organisation.

If you are a **people person, who is highly organised, **this could be the role for you.

**Job Summary**

**Key responsibilities**:

- Being the first port of call for all new enquiries - influencing and exciting parents who are considering a course with Successful Mums
- Establishing relationships quickly and effectively with our audience
- Identifying the eligibility and suitability of parents depending on the current funding contracts
- Maintaining an exceptional service such as: answering the phone within three rings; responding to messages and follow-up calls promptly, working alongside a VA company
- Providing analysis of the leads coming into the business via marketing tactics and referral partners
- Supporting the Marketing Lead by sharing data and intel to meet targets
- Liaison with referral partners and stakeholders
- Attending local events as required, during the day and sometimes in the evening
- Support the founder at events and conferences
- Being a great team player, who is happy to roll their sleeves up and provide support to the marketing department and wider team as appropriate
- Being results focused with an ability to understand the importance of business KPIs and conversion rates
- Providing regular feedback and quality improvements based on feedback from the parents
- Ensuring safeguarding is at the forefront of the admissions process
- Being inquisitive, using knowledge to help us shape courses and content

**Experience and skills required**:

- Excellent people skills, with a proven track record in effective engagement and establishing and building relationships
- Exceptional communication skills with the ability to positively influence others
- Experience of dealing with inbound enquiries and sales
- Results-driven and deadline-focused - comfortable working to targets
- Understanding of marketing and how best to engage with our mums and referral partners
- Self-motivated and able to work autonomously
- Solid IT and digital skills
- Strong planning, time management and organisational skills
- An understanding of the barriers faced by returner mums
- A positive outlook and effective team player
- Proactive approach with a growth mindset
- Experience of taking initiative and being solutions-focused in response to changing business needs
- Understanding of CRM systems
- Detail-orientated with the ability to interpret and complete complex documents

**Desired experience and skills**:
Experience of working with a training provider and knowledge of government funding and Ofsted would be an advantage although not necessary.

Working for a not-for-profit or small training provider and experience of completing compliance paperwork would be an advantage too. Ideally, you will have qualifications relevant to the job description.

The role provides a great opportunity to work in a family-friendly organization, and a close-knit team.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£23,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Flexitime
- Free parking
- On-site parking
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- customer service: 3 years (required)

Work Location: In

  • Customer Service Host

    1 week ago

    Bromley, United Kingdom Perfect Placement Automotive Recruitment Full time

    **Automotive Customer Service Host Required in the Bromley area** - Salary: Up to £26,000 Basic + Customer Service Upselling Bonuses - Hours: Monday - Friday, 8am - 6pm with 1 hour lunch - Saturday on an ad hoc basis. We are currently working with a well-established and respected Prestige Car Dealership who have been operating in their local area for over...

  • Customer Service Advisor

    2 weeks ago

    Bromley, United Kingdom Julie Rose Recruitment Full time

    We are looking for enthusiastic customer service advisors for a professional services company based in the heart of Bromley. Training provided on the product but to be considered for this role, you will need to have worked in a customer service environmentsuch as an office, retail, fitness, hospitality etc. **Customer Service Advisor responsibilities will...

  • Customer Services Administrator

    2 months ago

    Bromley, United Kingdom Reed Business Support Full time

    Reed Business Support are currently working exclusively with a national brand for our Bromley based client in securing them a Customer Services Administrator. The ideal Customer Services Administrator would need to be able to demonstrate relevant experience with the below duties: Customer Services Administrator duties: - To answer and manage a large volume...

  • Customer Service Administrator

    2 months ago

    Bromley, United Kingdom ORP Recruitment Full time

    **A successful estates company are currently seeking a Customer Service Administrator. The role includes providing excellent customer service to both new and existing customers along with general administrative duties.** - **Salary: £28,000 P/A**: - **Full time office based** **Responsibilities** - Dealing with all incoming calls and investigating...

  • Customer Service Advisor

    2 weeks ago

    Bromley, United Kingdom Liberata Full time

    **Fancy a role where you really make a difference?** **Have what it takes to deliver exceptional customer service?** **Looking for a great work life balance? You have come to the right place, as we are only open MONDAY to FRIDAY 8:30-5:30 and don’t work Bank Holidays.** **Your NEW job description**: Become part of our Liberata Customer Services team,...

  • Customer Service Advisor

    4 weeks ago

    Bromley, United Kingdom Stephen James (Automotive) Ltd Full time

    **Customer Service Advisor** Stephen James BMW has a great opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone enquiries. If you are customer centric, with a great telephone manner as well as organisedand efficient this is a great opportunity to follow a career with...

  • Customer Service Advisor

    5 days ago

    Bromley, United Kingdom Stephen James Full time

    **CUSTOMER SERVICE ADVISOR.** Stephen James BMW has a great opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone enquiries. If you are customer centric, with a great telephone manner as well as organised and efficient this is a great opportunity to follow a career with...

  • Customer Services Administrator

    2 months ago

    Bromley, United Kingdom Berry Recruitment Full time

    Berry Recruitment Sutton are currently recruiting for a Customer Service Administrator to join their well-established client based in South London, Bromley. The purpose of this role is to provide administrative support to customers from the initial pointof contact all the way through to the end and to provide excellent customer service in line with the...

  • Customer Services Administrator

    2 weeks ago

    Bromley, United Kingdom Berry Recruitment Full time

    Berry Recruitment Sutton are currently recruiting for a Customer Service Administrator to join their well-established client based in South London, Bromley. The purpose of this role is to provide administrative support to customers from the initial pointof contact all the way through to the end and to provide excellent customer service in line with the...

  • Customer Service Advisor

    1 month ago

    Bromley, United Kingdom Julie Rose Recruitment Full time

    Julie Rose Recruitment are seeking a Customer Service Advisor to join their client in Bromley within the Household department. This role is an entry level opportunity for an ambitious college or university leaver with a keen interest in insurance. Full training will be provided.The successful candidate will be responsible for taking calls from new and...

  • Customer Service Administrator

    2 months ago

    Bromley, United Kingdom Julie Rose Recruitment Full time

    Julie Rose Recruitment are seeking a **Customer Service Administrator** to join their client in Bromley within the travel department. This role is an entry level opportunity for an ambitious college or university leaver with a keen interestin insurance. Full training will be provided. **Key Responsibilities of the Customer Service Administrator**: -...

  • Customer Service Advisor

    1 week ago

    Bromley, United Kingdom Liberata Full time

    Fancy a role where you really make a difference? Have what it takes to deliver exceptional customer service? Looking for a great work life balance? You have come to the right place, as we are only open MONDAY to FRIDAY 8:30-5:30 and don’t work Bank Holidays.Your NEW job description:Become part of our Liberata Customer Services team, where we deliver 1st...

  • Customer Service Officer

    2 weeks ago

    Bromley, United Kingdom Braundton Consulting Limited (Recruitment) Full time

    **2-3 days office based rest working from home.** To promote, sell and process membership, services, and products. **Key responsibilities** - Improve recruitment and retention through a variety of communication methods including engaging with potential, renewing and lapsed members - Maintain an up-to-date knowledge of company benefits, work and other...

  • Customer Service Administrator

    2 weeks ago

    Bromley, United Kingdom Page Personnel - UK Full time

    Previous customer service / administration experience - Previous experience within a financial services background **About Our Client**: My client is a well established financial services business based in Bromley, who are expanding their customer services team! **The key responsibilities**: - To answer and manage a large volume and variety of telephone...

  • Customer Service Administrator

    2 months ago

    Bromley, United Kingdom Page Personnel Finance Full time

    The purpose of the role is to provide administrative support services for the customers and Field force, from initial contact through to the end of the contract terms. **Client Details** My client is a well established financial services business based in Bromley, who are expanding their customer services team! **Description** **The key...

  • Customer Service Advisor

    2 months ago

    Bromley, United Kingdom MBA Group Full time

    Short Description Our client, a leading car manufacturer are currently looking for a Customer Service Advisor to join their business based at their Toyota Bromley Dealership. Full Job Description Our client, a leading car manufacturer are currently looking for a **Customer Service Advisor** to join their business based out of their **Toyota Bromley**...

  • Customer Service Officer

    2 weeks ago

    Bromley, United Kingdom Braundton Consulting Limited Full time

    **2-3 days office based rest working from home.** To promote, sell and process membership, services, and products. **Key responsibilities** - Improve recruitment and retention through a variety of communication methods including engaging with potential, renewing and lapsed members - Maintain an up-to-date knowledge of company benefits, work and other...

  • Customer Service Advisor

    4 weeks ago

    Bromley, United Kingdom Julie Rose Recruitment Full time

    Julie Rose Recruitment are seeking a Customer Service Advisor to join their client in Bromley within the Household department. This role is an entry level opportunity for an ambitious college or university leaver with a keen interest in insurance. Full training will be provided.The successful candidate will be responsible for taking calls from new and...

  • Customer Service Representative

    3 days ago

    Bromley, United Kingdom Reed Full time

    Hourly Rate: £12 - £14Job Type: TemporaryStart Date: ASAPLocation: Bromley and South East London We are urgently recruiting for a Customer Service Representative to join our team in the Bromley and South East London area. This temporary role requires an individual with a strong commitment to providing exceptional customer service. You will be the first...

  • Customer Service Advisor

    2 months ago

    Bromley, United Kingdom Matt Burton Full time

    Our Client, a leading car manufacturer are currently looking for a Customer Service Advisor to join their business based out of their Toyota Bromley Dealership. As a Customer Service Advisor, you will take inbound calls from our client's current customers to book in their yearly MOT or Service, while on the phone you will also speak to them about other...